eBay.in Complaints & Reviews

They are deceiving customer, as i purchased a shoe from ebay with size 7 and it comes small on my feet.So i contacted them for a replacement with a bigger size and also for a refund.Then they clearly rejected my request of replacement and refund.They said its not under ebay policy to return and replace the product once it purchased, completely deceiving the customer with their so called 100% guarantee and replacement.As like other online shopping site such as Amazon, Snapdeal, Jabong and many more site replace the product relating to shoe size, but they don't.Even the entire shop in India will replace the shoes atleast regarding the size if the money wont be refunded.

Hello Sir I had purchased two items from ebay. My ebay paisapayid are mention below: Bata Slipper: [protected] Veda Body Lotion Cream: [protected] Till today I am received my both items. I already told to customer care. please take action and received my items asap. thanks bittoo

I am purchasing on Ebay from last 7-8 years and never face any issues like I am facing now. Now when I used to order, the order either not gets shipped at all or shipped but never delivered or if delivered then its badly damaged product. This is happening with me 3rd time in a row and even its customer care and ebay guarantee couldn't able to do much as it seems that they don't care for their truthworthy customers at all. With this treatment I am sure slowly but surely they will loose all their customers and finally site shut down due to bad publicity, low standards and cheap customer care. My recent experience of purchasing geyser is a nightmare. Their courier partner Blue Dart refuse to deliver at all and even if I want to receive myself then they said they send back to seller. It seems that they want to keep it for themselves as winters are approaching and Ebay Customer care acts like nothing serious happen. They are not much keen to refund my money even on repeated request. So this kind of experience must be shared with the public so that everyone must be aware of it. I might loose my 4300 amount but Ebay will loose the loyal customers like me who keeps ordering all the time. If they will not do anything to improve themselves then surely end is coming soon for Ebay.

I placed the order with Paisapay ID [protected]. I have putted the request within next one hour of order placed to update the delivery address pin code for product and still continuously following up with ebay. Response received from ebay is: product has been shipped they can't do anything... I am unable to digest the update received from ebay because, i already informed to ebay for updation request within next one hour of order placed, they how they can ignore the request and shipped the product. They said on call, seller contact number is mentioned on the site you can call to them or email to them. I am unable to digest that all sellers of ebay will be trusted / responsible sellers, because i tried to call on the sellers number since long time and received the answer that "The number you have dialed is switched off" and there is no response received on mail. How they can responsible and trusted seller if they don't have any SLA for sellers and representatives. If SLA is predefined, it means all seller and representatives are ignoring the SLA, Its different lookout. Last time i called on ebay customer care, and they said they can't help in this regards you can received you refund in this case..Why?? Why i suffer with the punishment of ignorance of request. Where is my fault. Request you please help me to get the product only. and punish the culprit. My details: Prayant Jain registered email id : [protected]@gmail.com Shipment Address : State IT Center (Govt. of M.P.), 47-A, Arera Hills Bhopal Madhya Pradesh - 400607 and requested to update the pin code to 462011. Or Suggested ebay customer care to deliver the shipment on same pin code with updation of address and same given to ebay call customer care . Contact Number:: +91 [protected] or + 91 [protected]

I orderd samsung charger with ITEM ID[protected] and Paisa payID with [protected] from EBAY. I raised claim claim ID 1322975 but it did not resolve yet, they just considered that item had been received to me and sent mail regarding this, however I already confirmed on phone to them that it was not received to me.Very poor service by them, I mentioned in mail already that i want refund back but no action taken by them. ASAP I WANT AN ACTION TOWARDS REFUND.

Sir/Mam, My Name is Shadan Ali. My Ebay.in id - gadget918 Email id - ali.[protected]@gmail.com On 6 October 2015 at 8:52 PM I was purchasing a product item number[protected]. My Payment went Successful but ebay shows "Purchasing failed error". Amount of 14, 559.00 is deducted immediately from my Canara Bank's Debit Card but order did not placed neither it is shown in purchasing history of ebay. I checked my Canara Bank online statement, it is showing successful payment of Rs 14, 559.00 to ebay. This is my Bank Statement- Date - 06.10.2015 Time - 20:52:24 (8:52 PM) Cheque Reference Number- 232973 Description - EBAYINDIAPAISAPAYMUMBAIINDIN-06/10/15 20:52:24 Amount Deducted - 14, 559.00 Bank - CANARA BANK MODE OF PAYMENT - MASTER DEBIT CARD Account /Card Holder Name - Shadan Ali On 9 Oct 2015 I got sms from Ebay that refund of my unconfirmed order of Rs 14, 559.00 is initiated! It will be refunded within 6-8 days. On 16 Oct 2015, Your Customer Care representative Anjali S said my refund is done successfully go and check your bank account and when i asked her to give me the Reference No/Transaction id of my refund so i can cross check with my bank, she immediately disconnected the chat !!! This kind of Service you people provide to Your Customer!! Today is 17 Oct 2015 and till now My money is not Refunded to me! It is a Clear Cut fraud case of Ebay.in. I think they have not processed my Refund till now and only give lame excuses to get rid from Consumers. Kindly Refund My money as soon as possible! Otherwise I will lodge Police Complain against you people. Thanks

I bought a 2.1 Edifier speaker system from ebay(order date -16 August)( Item no:[protected]but when received I found the package was not properly packed from inside specially the woofer part & it was cracked from its corners. I received it on 26 august & on the same day I raised a claim on ebay (claim number[protected] in which I mentioned for replacement but now my patience has given up & now I want my precious money back .Now it has been almost 2 months & everytime I call them they say the same thing "we are working on it & you'll receive a call within 48 hours" which I never get.Now I'm fed up of calling them everytime & I'm raising this complaint so that they if they do care for their prestige they will refud me as soon as possible

I buy a watch from eBay in Rs.3599.After receiving I saw that it was a cheap 250rs Chinese watch.I applied for refund next day after receiving watch on 27/09/2015. I got claim id-1289471.I called and emailed many times but every time they says refund done in next two days.Today after 19 days my complain not solved by eBay.They mentally and physically harrassed me.Please take some action

Hi, I have purchased "Nioxin 3 Piece System 2" from Ebay on 30-Sep-15. But when i received product i found shampoo were leaking. PaisaPay ID [protected] Item ID :[protected] Claim ID-1270471 I have raised claim but ebay is not giving my Money back.

I ordered Creative headset EP600 from ebay which is not working at all. I have raised a return and refund request in the website but it took it as replacement by default. Td when we contacted customer care they say some nonsense reasons which the customer doesnot even see on the website. the second issue is, a representative from ebay customer care calls up and tells that they do not guarantee the quality of the product. this is so ridiculous answer from ebay. and moreover they try to speak as if the customer is irritating them. I have gone through the website and no where it says they do not deal with quality issues. if they do not deal with quality why the hell do they say they need 100% customer satisfaction if not they guarantee the money back. and why the hell do they sell such kind of products. Is that coz ebay is bogus or what. Im totally frustrated with this response from ebay. someone look into this issue and resolve.

Wrong product delivered. on website i was shown the different product. and delivery was made of the wrong product. date of delivery-07/09/2015(approx) claim id-1248749 after makig the several complaint the case has not been solved yet. complaint no-1-[protected] now every time the phone is being disconnected.

This is regarding Claim ID : 1285050 for PaisaPay ID : [protected]

I had purchased a camera Fuji FX660EXR from geb portal of ebay.
The camera was defective.
The defective camera was reverse picked up on 3rd Oct
and Fedex delivered the defective camera to seller on 6t Oct
using Fedex Tracking No:[protected]


Earlier my feeling was that JUST ONE SELLER on EBAY cheated me
by wrong listing of his item (faulty item was shown as new).
But now I am feeling more cheated. A camera which was 30%
defective costing around 10, 000 (Ten Thousand Rupees) has been
picked up by Ebay, send to seller and there is no sign of my getting
my money back (before reverse pickup, I was promised
refund after reverse pickup). I have lost both the camera and my money.

Every time I call I am promised a call back within 24 to 48
hrs by Ebay claim department for past 10 days, but no call back
has taken place.

Some persons answering customer care number promised refund
on even same day/next day and others are saying that there
is no record of reverse pick up by Ebay logistics.

Every time a send a mail to [protected]@ebay
I get an automated reply:

===========================================
Thank you for contacting eBay India Customer Service.

We have received your mail regarding claim status for the item number[protected] and PaisaPay Id : [protected],

The claim number for your reference is1285050,

We understand from your email that you wish to provide Proof for your claim. Your claim is Under Process and Claim adjuster is working on your claim.

We would Like to inform you that we have forwarded your details to your Claim Adjuster, you can expect an update from us as soon as possible.

Rest assured, we will resolve your issue at the earliest.

I trust the information provided is useful. Do let us know if you have any questions.

You can also talk to us through Live Help or call our Helpline. To know more about the support options please refer to

http://pages.ebay.in/paisapay/phone-support.html

Hope this was helpful. For any other information, click on “Help & Contact” option on the top right side of the page.

Regards

Dear Ebay, I had received a non functioning and defective item from the seller on 10th October and claimed under paisapay ebay guarantee on same day, I had received an email from you that, be patience for 5 days and we will get back to you with a resolution. Five days passed away still I am wondering how to handover the defective item and how can i get my money back! Being a well known and a reputed company, this type of behavior is no at all good on your part. Actually I had ordered the item for gifting purpose on the occasion of my friends birthday, and same has been told to the seller by email on the order day requesting him that send me a good piece of item among all but, I had received a defective item and ruined all my expectations trust and purpose. Today my friends birthday and i was empty handed left by investing money on some fraud seller on ebay. At least reading after my mail hope you take my issue seriously and look forward to take your piece of junk and refund my money back... Regards, B.Vijay Kumar.

Ebay.in is the WORST online platform I have ever experienced.

I made a purchase 08/09/2015 with Paisapay ID [protected]. Later this was cancelled on 10/09/2015 contacting the customer care due to some payment verification issue as I had paid with a non Indian bank account .
So as this was cancelled I made a new order for the same item again using different mode of payment (paisapay ID [protected]) on the same day itself.

Now the problem starts:

In the first purchase, I had used a gift voucher from ebay for Rs 500 and the rest Rs 850 as payment as the total value of the item was Rs 1350.

Later when I had to cancel this order and made a new order (paisapay ID [protected]) with new payment mode, it did not accept the gift coupon and I paid the whole Rs 1350 from my bank account.
I immediately contacted the customer care on 10/09/2015 and excellent response and Ebay promised me a new gift coupon code in 7 days. I was all happy till now, but after 7 working days I realized that it just a fake promise.
So did I contact ebay back on 22/09/2015 and then again same sweet answers and promises of next 7 working days.
This routine continued again on 29/09/2015, 01/10/2015 and on 12/10/2015.
On 12/10/2015 when I contacted the customer service team on webchat and expained all this, she was rude enough to just discontinue the chat itself.
Fed up with this I though of sending an email which I did explaining all these problems on 12/10/2015. But, ebay is more thick skinned than I realized. NO REPLY FOR THE EMAIL AT ALL.

NOW I FEEL THAT IT WOULD BE JUST A WASTE OF TIME RUNNING BEHIND EBAY FOR SOMETHING THAT THEY DON'T INTEND TO GIVE YOU AND ARE DETERMINED TO CHEAT YOU.

MOREOVER THE ONLY REASON WHY I AM SUBMITTING THIS COMPLAINT AND WOULD PUBLISH THIS ON ALL AVAILABLE SOCIAL PLATFORMS IS THAT MORE AND MORE PEOPLE SHOULD GET AWARE ABOUT EBAY.IN
AS A RESULT OF THIS I HOPE THAT EBAY WILL HAVE LESS AND LESS CUSTOMERS AND THEN THEY CAN SERVE THEM BETTER SINCE THEY WILL ONLY BE LEFT WITH SOME COUTABLE CUSTOMERS.

I have purchased gold coin 10 gms from ebay and received a pendant of copper from RSBL. When contacted ebay customer service and opened a claim they collected all the information and proof like pictures, certifications etc. after two they informed that we cannot help you. Don trust ebay, they dont help customers, just cheat the customers and Ebay claim and Gurantee are ways to make the cutomers fool.

I had bought a dress from ebay which was listed as free size on their site. Seller contacted me for color through email and i replied to seller asking him that the free size should fit me. The product was expected to reach in 1 week but then it was not shipped untill 3 weeks. I raised a claim for refund when the product was not received. once i received the product, it was of medium size and also of low quality. i raised another claim for return of my money and to take back the product to the seller. again my claim was rejected. eBay support waste my 1.5 months time. I had to give them calls multiple times and they took me on call for 30 mins with no help to offer. Now the seller is not responding to me and the product is stuck with me. After multiple attempts, my money is still not refunded and the seller has forcefully sold the product to me indirectly which is a simple case of fraud. eBay.in has not even blacklisted that seller. I need justice. I need compensation for the time wasted and for the fraud that seller has done to me.

I order 8" round rain stainless steel bathroom RGB LED Light shower head- item no:[protected] Transaction id :[protected]. on 31st august 2015. still the item was not received and seller not responded.. i want to know when'll my item received or how to cancel my order because the ordered item was not comes to my purchase order history.. So please help me., please check and do the needful..

On 27/08/15 i purchased SanDisk 32GB Ultra MicroSD SDHC Micro SD Memory Card 48MB/s + VAT Bill. on ebay.in.For this purchase i used oxigen wallet.(My oxigen wallet transaction id-[protected])On 27th august 50% off offer was running on pay through oxigen wallet. The price of the item was 501/-i pay 251 and i got 250 discout on that product.On 5th September i raised a complain.that that i was not get the product. ebay customer support team said that the seller was unable to prove the delivery document.for that reason you will get your money (251) refunds from the side of ebay.And on 17 th September they approved my refunds.But today is 15 th October but still i am not getting my refunds money.From 17th September i called to ebay customer care 2 to 3 times in every week.But they dont care me.Only they giving 48-72 hours to resolve my problem, but they do not solve my problem.I am totally fade up with the service of ebay.They harass me near about last 2 months but they do not refund my money back.Some customer care executive communicate with me very badly, (some executive name are sandip gupta, pawan, promod lara). please do something to get my money back. Regards, Snigdha Tantubay Durgapur email.[protected]@gmail.com mob-[protected]

Sir i have ordered a shawl from ebay.com on 29.9.15 item id.[protected] amounting to rs.1014.65 and i recieved the iten on 14.10.15. But when i open the packet the item was quite huge different from the item i ordered. They pack a shawl just an ordinary cheap quality shawl around 400 to 600 rs range in the open market. So i hav complain to ur respective website reg ds matter. so i request your kindself to solve the matter at the earliest... i hav already pack their item to return back again...n i want amout back to my account... if so i shall remain ever grateful to you sir... from..L.Ranju singh..

Dear, sir i am kamlendu pathak i order micromax bolt A068 Order no. [protected] but my mistake booked A069 So i am tired to try for replacement but you did not do that now i complained you . Just i need money back . If i did not find mony back or replacement then i don't like ebay.com shopping site i will always suggest other people who r trusted your site. Thank you