I had ordered one item in june 2017 that i did not receive at all.
Till now (October 2017), i am struggling to get my refund. I had maid payment through credit card.
Ebay customer service is pathetic.
Everytime i contacted customer care, i received a respopnse that due to techical issues, the refund can not be processed.
They asked me to provide my neft details, so that amount can be transffered to my account. I provided.
Still, they have given me a coupen forcefully, that will expire in 3 months.
I have made this point clear to customer service, that i don't want any coupen. I want my money.
I don't know whom to contact now.
I have attached the screen shot of conversations happened over this time period.
Nov 21, 2017
Complaint marked as Resolved
eBay.in customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2017
eBay.in Customer Care's response Dear monika mundhara,
We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home
Regards,
Team eBay
Oct 21, 2017
Updated by monika mundhara I have contacted Ebay Customer more than 10 times and nothing has happened till now.
Last time i contacted Ebay Customer service, on 20th October 2017.
The Person who was assisting me had assured me that i will get a call back from ebay the same day.
Till now i have not received even a single Mail or call.
It happens everytime.
And i don't understand why the hell i am not reachable only to Ebay?
My phone is working fine. I am in network area. There is no problem of signals. I do make and receive calls.
Along with that, my mail id is active. I do respond when i get a mail.
Oct 31, 2017
Updated by monika mundhara Can i expect any resolution here ???
request you to do the needful.
We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home
Regards,
Team eBay