eBay.in Customer Care
eBay India Private Limited
Customer satisfaction rating: 50%
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COMPLAINTS

eBay.in Customer Care

eBay India Private Limited

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Address
14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East)
Mumbai
Mumbai City District
Maharashtra
India - 400063

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Customer satisfaction rating
50%
Complaints
4186
Pending
1116
Resolved
1804
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eBay.in Complaints & Reviews

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Ebay.in — delivered wrong mobile [Resolved]

 ashok khandelwal durg on May 12, 2018
I booked samsung galaxy s5 ‘4g’ (16gb rom, 2gb ram, dual sim) mobile through ebay dated 23.04.2018 he delivered it on 25.04.2018 at my house and collect rs. 4999/- cash.

After few minute i checked my mobile, but mobile is not same as booking configuration. Ebay delivered wrong mobile (Delivered samsung galaxy s5 3g 16gb rom, 1.75b ram, single sim).

I complain that at the same time to customer care & email them, ebay wants time to correct it 4-5 days, i waited but they do not solve my problem. Ebay told me to return the mobile, i return mobile date 30.4.2018 through...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Ebay.in — product not received and refund on hold [Resolved]

 vipinkc4 on May 11, 2018
I purchased an item on 23th February in eBay still i did not receive my item after it's dead line.so i compromised to go for refund, but they put my refund request on hold.still they are doing nothing. I have called to customer care 10 more times The customer care is full of fools who cannot resolve anything....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Ebay.in — refund not received [Resolved]

 ambica22 on May 9, 2018
Hi,
I had purchased an beauty product and had returned it on july 2017. For refund i had raised a claim with claim id : 3021436. I had been taking constant follow up on my refund through chat or help desk and every time they say they will issue the demand draft withing 72 hrs. But none of this is happening.
Please look into this.
Attaching all the details:-

Item no[protected]
Paisa pay id - [protected]
Claim id : 3021436...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Ebay.in — replacement battery yu yureka defective [Resolved]

 Avijit Roychowdhury on May 9, 2018
I purchase battery yu yureka from ebay seller, 25th 2018 april cime to my home. Difective pc send to me the seller, and i raise claim to through ebay, ebay called to me, and said sir you have arrange the courier. You have return the product, then we are help to you, i told seller difective pc send to me, i have cant sent the product, you are the taken responsebility, and arrange couriour. But ebay cusmer care any didnot help, my money rs309, taken seller, i have dont money back from the seller, and olso ebay, till now. My claim id bound rejected from ebay. Calim id 3558590, dear ebay you took responscibility...
Complaint comments  Read comments Complaint category Other

Ebay.in — not getting my mobile replaced or repaired [Resolved]

 ayush Kakani on May 6, 2018
I ordered a mobile named "lenovo k6 power gold 32gb 3gb - 4g - certified refurbished - excellent condition" and i received it on 28th april. It was written for that product that the handset is in excellent condition and is fully functional with minor dents and scratches, but when received that mobile, i was not able to communicate with anyone with that phone because the voice i am transferring through my side wasn’t reachable to the other side and hence even after ordering mobile for 5999 rs, it wasn’t of any use to me, because major primary usage of any phone is calling and when that too not...
Complaint comments  Read comments Complaint category Mobile Handsets

Ebay.in — money not refunded [Resolved]

 MSN Accounts on May 5, 2018
An ebay guarantee* claim has been resolved

Dear p,

We are pleased to inform you that we are approving your refund request and the same will be refunded to your original mode of payment. Please find the details here

Action : buyer provided a valid return shipment details - claim approved

Remarks : as per our telephonic conversation on your registered number [protected] on 11/04/2018, we are pleased to inform you that we are approving your refund request and closing the claim. Your amount of coupon will be sent to you on your registered email...
Complaint comments  Read comments [2]Complaint category Online Shopping

Ebay.in — a fake locally modified battery for lenovo a536 mobile phone [Resolved]

 Samuel Konger on May 5, 2018
I've bought an item
(Ebay item number:
[protected] dated on rs.599.00 17/04/18 27/04/18 paisa pay id claim id : 3561877
Paisapay id : [protected]:[protected]
Seller assumes all responsibility for this listing) from ebay india and it failed to work as claimed by the seller. The seller has repacked the generic battery with his own brand name as, "srs tech trader" and ebak genuine with some stickers and misinformation like, more than the actual capacity of the battery mentioned as 2, 000mah. (Please refere to my pictures attached). I was getting an original product at...
Complaint comments  Read comments Complaint category Electronics & Appliances

Ebay.in — paisa pay id: 46943978254 no refund for pink color semi stich lehenga unstitched top " (item id : 282856746172) [Resolved]

 Aakh on May 3, 2018
Hi,

I had ordered a Pink Color Semi Stich Lehenga Unstiched Top from Ebay. On receiving the order I found that the color of the item that I received was bright pink in color where as in on ebay website it was shown a different color. Now when I have asked Ebay to initiate the return process, they have denied it. I have been constantly mailing them since 16th April but no resolution till date. They asked me to mutually resolve the matter with seller. I contacted the seller. Even he agreed to take back the item but since he was new to Ebay, he asked me for some time. I waited for him...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Ebay.in — not refunding the cancelled order [Resolved]

 senthilcovai on May 2, 2018
I have ordered for canvas tab in ebay.in on apr 8, 2018 and order number is[protected]. The item was lost in transit by fedex. Both ebay & fedex are telling they are investigating and not refunding my money.

I am not sure why investigation is stopping my refund process. Let them investigate and they know that item is lost by fedex during transit.

I want my money back. Please do the needful...
Complaint comments  Read comments [1]Complaint category Online Shopping

Ebay.in — refund for returned item not received even after 7 months. [Resolved]

 Mazher Husain on Apr 30, 2018
Claim id: 3240724
Paisapay id: [protected]
Item number: [protected]
Seller id: isha-enterprises
Date claim opened: [protected]
Dear sir,
I've purchased htc one m9 32 gb from isha enterprises through ebay website on[protected]. I had connectivity issue with the item so i returned the item well within time through your network. My refund claim was finalised from ebay, but some how even after 7 months have passed meanwhile, i am still waiting for my demand draft. I called and chatted many a time with ebay customer care. Each time i got assurance from ebay...
Complaint comments  Read comments Complaint category Online Shopping

Ebay.in — refund request. ebay item id:232733547447, ebay claim id - 3559617, [Resolved]

 Dileep.sharma100 on Apr 29, 2018
I have ordered product on 15 days back. I have refused to received the product and i ask for money back. But ebay people are teaching me company policies and misguiding me. I raised claim for refund but they have kept on hold. I reached out so many times they are help less. If i am asking for my money back when i have not received product then why should i wait for 20 to 25 days to get my money back. Is only ebay will have the policies customer don't have rights to do, i don't understand how the government allow to run the business like that. Just i want to ask one thing will ebay give a product...
Complaint comments  Read comments Complaint category Online Shopping

Ebay.in — iphone 5 [Resolved]

 Aalav_Kashmiri on Apr 28, 2018
I have purchase one iphone through online from ebay which is billed by their supply partner tech point banglore, the copy of invoice is being attached with this complaint.

Sir i have created user-id as vijayrao74@icould.com and a password phone worked there was a problem and i was suggested by apple customer-care to rest the phone when i did that iphone got locked and it is asking for its icloud password which is created by its 1st user and it should be available with tech-point, i approached iphone also they are advising tech-point & ebay to provide the copy of invoice on which this...
Complaint comments  Read comments Complaint category Products & Services

Ebay.in — product dead on arrival, they made me courier it back to the seller and then said refund won't be done. [Resolved]

 alpana21 on Apr 26, 2018
I ordered an mh-64battery charger for my nikon coolpix camera. Product was not working on arrival, so i filed a complaint immediately. After a week, they called me and instructed me to send the product with courier slip to the seller, which i did (Though its their responsibility to collect). Then after 3 days they called me, giving all the stupid arguments and finally said, refund is not possible.
They are big cheaters, it cost me not only the product charges but also the extra courier charges....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Ebay.in — product not delivered even after paying full amount [Resolved]

 senthilcovai on Apr 25, 2018
I have ordered for a tab in ebay.in and paid full amount on apr 9, 2018. The item was not yet delivered till now (April 25, 2018). I contacted seller, ebay and courier but all are not at all providing prompt response. Finally today they are telling that the item is lost during transit. Ebay or seller has to pay for this as i lost my peace for the past 10 days.
Purchase info:
Paisapay id: [protected]
Courier : fedex
Tracking no:[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Ebay.in — iphone 6 plus 64 gb [Resolved]

 abhijit_armyguy on Apr 25, 2018
1. I had purchased a iphone 6 plus 64 gb thru paisapay on 27 apr 2017. The paisapay id is [protected]. The seller was digital estore, chennai. The phone came with a seller warranty of one year. The phone was dispatched on 09 may 2017 thru fedex and the delivery id was awb#[protected].

2. Today i. E on 25 apr 2018, the phone developed some problem and i took it to an authorised apple store to get it repaired. To my surprise, the apple store representative told me that the phone is registered since 04 nov 2014. This means that digital estore has sold me a old phone instead of a new...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Ebay.in — fake product- amount not refunded- ebay.in [Resolved]

 dinugeo on Apr 24, 2018
I am writing this mail with lot of dismay, I had ordered a product from ebay.in on[protected]. The amount involved is Rs 584.00. Product- 100% Original Sony SBH20 Wired Bluetooth Headset With Mic Headphones. Item number of the product[protected] . Paisa pay id- [protected]. eBay guarantee claim- 3533863. The product received is a fake and counterfeit product. I have confirmed the same from Sony store. There is no serial number for the product. The product is a first copy of the original product. Also the product box was open. The seal was broken when I got the product. The product has also got...
Complaint comments  Read comments [1]Complaint category Online Shopping

eBay — ebay selling fake tupperware

 chat2amit on Apr 24, 2018
Ebay has not refunded em on my ebay claim id : 3548536 (For selling fake tupperware products) & spoiling tupperware brand across the world

Why the hell will any customer return the gods purchased by ebay seller at his own cost and that too after ebay is selling tupperware illegally to its customer, ebay does not have license to sell tupperware so marking this email to tupperware authorities to sue ebay.

This case should be picked up by tupperware authorities who have patent on tupperware..

Fake tupperware sold by ebay without licensed and only to...
Complaint comments  Read comments [1]Complaint category Online Shopping

Ebay.in — claim not pay [Resolved]

 Manojgoyal6883 on Apr 24, 2018
Maine ebay se ek mobile order kiya. Mobile aaya or maine jab mobile pakit ke ander se nikala to uski screen damage thi. Maine usi time complaint ki. Ebay ne mujhse 4 din ka time diya per 10 din baad bhi koi claim paas nahi kiya or mera nomber bhi black list mai daal diya hai ab mai kiya karu kaha per complaint karu jisse mujhse mera claim mil jaye. Please help me...
Complaint comments  Read comments Complaint category Mobile Handsets

Ebay.in — paid amount not refunded [Resolved]

 Pooja4ever on Apr 21, 2018
I bought samsung battery from ebay but wrong battery sent me. I request to seller arrange the courier for return at seller address but confused me and finally i return that product myself and paid for courier charges. Company sent me demand draft with wrong name so i return that dd and ask for another demand draft with right name. I am still wait for my refund from last 6 months but only fake promise me for refund when i call to customer care......
Complaint comments  Read comments Complaint category Products & Services

Ebay.in — ebay deliberately harassing customers for raised claims and not following its own agreements and policies [Resolved]

 VIKALP PARTY on Apr 21, 2018
Ebay is the most useless company. Never buy from ebay. They deliberately harass customers who raise claims. They do not follow their own agreements with customers.

Ordered a gioneee mobile charger which was delivered defective after many days on april 16, 2018.

Called customer care who said that you have to raise claim and that refund will be given by demand draft for cash on delivery cases. I showed them that their paisa pay agreement is saying that in case of cash on delivery, customer can opt for electronic funds transfer. But they did not agree even though he read...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

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