[Resolved]  Ebay.in — refund request rejected

I have ordered a magic mop on 12th oct 17 still not received the item and when i asked for refund the refund request was rejected by the pay pal. When i had a chat with one of your customer care named vaishali she is telling me to inform bank to refund the money. How can the bank refund the money when its already being paid to seller. Its really disgussting and disappointing reply from customer care. I have being cheated by ebay. I want my money back.