Ebazar. Ninja — Duplicate & useless product delivered

Address:

Gurgaon, Haryana, 122016

I ordered mi powerbank but they delivered me duplicate product which is not working properly. so i tried to contact them through call but no response. i might have called them hundred times sometimes they pick call and when i start complaining, they disconnect the call and most of the time, they dont pick call. i mailed them so many times and asked the status so many times by replying the emails but no response from their side.
Close the ticket. some days back, i got email that this issue is closed.
How they can closed the issue even without contacting me.

I think, they are fraud in the market and selling duplicate and useless product and after getting money, they do not listen customer.

Order id: oid99104