Ebazar Ninja — Power bank 20800 from xiaomi

Address:	Pune, Maharashtra, 411008
Website:	eBazar.ninja

Dear Sir,

I ordered the above product from EBazar Ninja on 7th Aug 2016, which was delivered to me on 13.08.2016.

Since I was going out of town, decided to open it only after returning back. Hence the delay in lodging the complaint.

So, after coming back I recharged the power bank yesterday. Today morning when I saw the other side of the powerbank, where from we charge the powerbank itself or the mobile, I noticed that, that side ( where 20800mAh is written ) is inflated ( similar to what we see with a piece of wood when it has stayed in water for some span of time ). Also slight scratches were seen on the product. Even if I consider it to have been caused in transit, the packing should have been better.

Well, I did purchase one power bank with 20800mAh earlier too and that has worked very fine till date. That is why I ordered another one from Ebazar. But never thought I will have a defective product this time around.

I today called the customer care but could hear a "tape" going on saying "all our representatives are busy now. Your call is important to us. We will attend your call shortly" till almost 5 minutes. Finally, one (taped?) voice said, "Your call is important to us. We already have your number. and we will give you a call shortly".

So this is the response of the so-called "Customer care" of E-Bazar Ninja. Mind you, this number is NOT TOLL-FREE.

I hereby request you to kindly get my product replaced free of cost and oblige.

Thanking you

With regards

H.C.P