Ebiz — deduction of balance without user knowledge

Address:	713331
Website:	www.timesofmoney.co.in

Hello, i had not purchased anything through this platform but still my balance was deducted from my account that too twice in my occasion . I called my bank support center for help they too didnt had any knowledge of it, they insisted me to block my account for this case. But blocking of account in such a sudden case is so troublesome. Please look into this matter cause i dont know to actual source to it and not knowing how to stop it though from any farther problem of this kind in future.
An amount of rs. 390 was deducted from my account [twice] Ref#IGAGGXXYW1.
PLEASE look into this following with concession to refund my amount .