Ebiz — didn't get the item but money deducted!!!

Hello,

On 19 feb 2019 11:40 a. M., i had done a purchase of rs.800 of diamonds (Item) in mobile legends:bang bang (Online game).. Though my money got deducted from my account but i still didn't receive the diamonds (Item)!! I have waited for the whole day and overnight as the mlbb asked to wait for 12 hours on their customer help issue. Even after 12 hours the result is the same.. I didn't get my item neither my money was refund.

Therefore, i kindly request you to look into this and refund the money to my account as soon as possible.

The reference no is igaflkodq8

Thank you,
Stephen kr