| Address: Frootle India Private Limited Gala No. 10–13, Building No. K-6, Jay Shree Ram Complex Dapode Village, Mankoli Naka, Bhiwandi Thane, Maharashtra – 4213 | | Website: www.ecovacs.com/in |
I purchased an Ecovacs T50 Pro Omni vacuum cleaner (Invoice value: ?69, 999) in January 2026.
A complaint was raised on 1 April 2026 due to a navigation system malfunction. Ecovacs arranged pickup for repair on 4 April 2026, and the product was collected from my address by Blue Dart on 11 April 2026 under their service process.
After waiting for a week without any update, I contacted customer care. I was informed that the company has not received the product and is unaware of its current location or status, despite sharing the shipment/waybill details.
As per the service arrangement, the product was handed over to the logistics partner authorized by the company. Therefore, the responsibility and liability for the shipment lies with the company.
This constitutes serious deficiency in service and negligence, as my product is effectively missing after being handed over for repair.
I request the following on an urgent basis:
Confirmation of current shipment location and status
Written acceptance of responsibility for the missing product
Immediate resolution in the form of replacement or full refund
If this issue is not resolved promptly, I will escalate the matter through consumer forums and legal channels for recovery of cost and compensation. Was this information helpful? | 
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