Ecovacs India/frootle India Private Ltd Complaints & Reviews

I purchased an Ecovacs T50 Pro Omni vacuum cleaner (Invoice value: ?69, 999) in January 2026.
A complaint was raised on 1 April 2026 due to a navigation system malfunction. Ecovacs arranged pickup for repair on 4 April 2026, and the product was collected from my address by Blue Dart on 11 April 2026 under their service process.
After waiting for a week without any update, I contacted customer care. I was informed that the company...

I am writing to lodge a formal complaint against Ecovacs Robotics (India) and their support partner Frootle India Pvt. Ltd., regarding a product issue that has remained unresolved for almost a month despite multiple follow-ups.

Product Model: ECOVACS DEEBOT Y1 PRO Plus 2-in-1 Robot Vacuum
Serial Number (SN): [protected]
Date of Purchase: 6th August 2024
Purchased From: Amazon.com
Order Number:...