Edupristine — Refund Issue

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Hello.
Edupristine has even stopped replying to my calls, emails now. Is this the way, to deal with the students?
So in my case i paid fees for 5 subjects (87750k) in the last week of june because i was told that the new batch will start in july as soon as possible.. But it didn't start. When i asked for it they said it will start in july end. Even then i stayed calm. When i enquired again they said the new batch will start from 2nd august. I still didn't say anything. But till then i didn't receive the soft or hard copy of the books which they said will be given earlier. As the lecture started for one subject.. I attended 2 of them and didn't find it helpful and satisfying at all. So i asked my refund for all the subjects as i didn't wish to continue with edupristine at all. And after several requests on calls, emails the answer is still ' edupristine don't offer refund policy '
Am i demanding something wrong?
I even told them that cut your taxes/service charges and refund me the rest.
As i have taken nothing but only 2 lectures without study material.

And inshort in this case i am eligible for refund because edupristine delayed the batch for more than 1 month, which you can't deny.
Have a look at your refund policy please.
I am repeating this again and again.

I know the fees can be refunded after cutting your charges of maximum rs.6000/-

See the attachment.