Edupristine — refund of money deposited one and half month back

Address:

New Delhi, Delhi

1. I enquired about acca course and contacted ms. Harlene, their coordinator at connaught place, regal building office, new delhi who asked me to deposit an amount of rs. 1, 58, 850/- after which only i could attend the classes for june, 2019 exam. As advised, i deposited the entire amount of rs. 1, 58, 850/- on february 11, 2019.

2. However, after depositing the amount i was shocked to find that there were no classes for june exam. When i contacted edupristine, i was told that ms. Harlene had left edupristine and was asked to talk to their another counsellor ms. Hetal about the same. I was advised to plan my studies for september, 2019 exam as there were no classes for june, 2019 exam.

3. On february 19, 2019 i talked to hetal and told her that i had been lured into depositing the money by misleading the facts and i wanted refund of my money. On february 26, 2019, i was told by ms. Hetal that she had written an email to management and wanted time till march 10, 2019.

4. On march 4, 2019 i was sent a refund form for refund of my money which was submitted on march 6, 2019.

5. When i did not get any response from edupristine, on the advise of ms. Hetal, i sent a mail at [protected]@edupristine.com on march 12, 2019 in response to which i was informed that the refund form submitted by me was in manual form and not in word format which shows that no body at edupristine cared to check the form earlier.

6. However, on the same day i submitted the refund form in word format. On persistent follow up i received a mail from edupristine which said "we have received a confirmation from the management that the refund will take more 45 days to process."

7. It wish to state that the way i have been made to follow up and talk to different people edupristine for refund of my money reflects a sorry state of affairs in the organization. Moreover, stating that the refund will take more than 45 days shows that there is no concrete deadline from their side.

8. I feel that i have been cheated by edupristine.