Ekmobile.in — Duplicate product with Poor Quality Receveid, Not accepting Return

Address:	A768, Gaffar Market, Karol Bagh, New Delhi Central 110005, Delhi, India
Website:	ekmobile.in/pages/return-policy

I have placed the Order on 15th Dec21. The order is for Apple Airpods 2nd generation. Before ordering I checked with the Seller if the product is Original and Serial Number is validated with Apple. They said it was original and I could also return if I find the product to be duplicate.

I'm attaching the Whatsapp conversations of the whole history happened.

Now they have delivered me Airpods Pro fake version which has the poorest quality and not working properly at all. The serial number is also not original as confirmed from Apple website.

Now I'm asking for Return & Refund (3999INR) for which they're not accepting & saying they can only Replace.

I request you to take serious action & help me getting the Refund.

I'm attaching the Payment confirmations, whatsapp conversations with their Business account & Received shipment pictures.