[Resolved]  Indiatimes Shopping / Xbox 360 Kinect Bundle — wrong product delivered

Address:

Mumbai City, Maharashtra

This complaint is written with utmost anger and displeasure.
I am in New zealand and wanted to gift my cousin a Xbox 360 kinect bundle console.So i went on-line and orderd the same form Indiatimes shopping on 19th of March 2013 with a value of Rs 26990.My order number is [protected] and was promised delivery in 10 days.The delivery was done on 8th of April 2013 and the delivered product was not what i had orderd and paid for.They had send me an xbox 360 without the kinet bundle and game cds which is worth Rs 15000 only.Now I have been told that the product would be picked up from my house sent back to indiatimes ware house,checked and then a new product would be sent and deliverd to me by 2 May 2013.That is nearly 45 days from my purchase date and this is an estimate if every thing goes smoothly without any hickups.WOW what an experience.Customer service comprise of those people who do not have a clue what they r doing and want to finish the call asap and dont bother abt any commitments they give which r based only on imagination.When i asked about the compensation for the dely in product delivery ,i was offerd a verbal apology in the most rudest fashion.This experince has made a anti indiatimes advocate,preacher,guide and so on for my life and i will make it shure that i would propagate these sentiments to the fullest to every person i know in my family and friend.I assume that this action would hardly have any effect on the cruel intentions of Indiatimes but this is the best that i can do.I have lost all hope of ghetting this product to me in recent time and tinking of ordering the same produt from other provider.But this experince has completly shaken my morale and trust in online shopping in india and would refrain for my life from buying anything online.