[Resolved]  Mobile Fun Ltd — Order paid 6 weeks ago but not delivered

Order ID 3086271

I have placed order on 12/03/2013 and I was told that order will be received at my end in 6-8 working days.
When it has not happened, I was given new time line after contacting them. The new Time line was 20 working days.
I decided to wait 20 days, but again fail to receive my order. After contacting MobileFun team, I was given a option refund or new timeline, . Due to such pathetic service I opted refund. Here in refund again I am given false commitment. One of mail says I need to wait for 6-7 days and after 9 days when I send them a mail asking about my refund, I am told that refund is already done on 2 Apr 2013. I have not received refund in actual.

Please do not purchase anything from Mobilefun. They are not doing business in ethical manner. I initially though office is in UK and got trapped. Generally, we are in belief that UK companies are good companies and trust worthy but this is not a case here.

It seems mobilefun (in.mobilefun.com) thinks it is fun to cheat the customers but it is not true.

Dear Ujjwal,

I can see that this issue has now been resolved and a full refund was processed on 12/02/2013. You should now be able to see this on your bank statement.

The problem was that we never received a reply to the emails (sent 21/01/2013 and 30/01/2013), requesting that you confirm you delivery address so that we can reship your order.

I would like to personally apologize for the inconvenience caused.

Please let me know if there is any other way in which I can help.

Kind regards,
Tim Davies
Customer Service Team
Mobile Fun

Order ID 2970369

This is regarding with my order no 2970369. The Order was placed on 23 December 2012 at 21:59 . It's a period of 6 months and till date i have not received the delivery of the order nor the refund amount. I have contacted them through mail many times and they replied stating to confirm the delivery address. I did as they requested and yet I failed to receive the order. The same thing kept on happening multiple times, even after sending them a mail with the delivery address for a couple of times they come back with the same response.

I have also requested them to refund the money if they are not able to deliver the product, but till now I haven;t received any solution.

Please take some action against them, so that others don't get cheated by them.

Order Id 3279803

Even i've ordered a case for my mobile and still didn't receive it, its been 15 days [10 business days], every time i get the same reply with the same exact words that the order will be delivered shortly, upon contact. Im tired of this wait, looks like i should've seen the complaints before ordering. I'm not going to order anything from this site again and will advise others to do the same.

Mr. Tim Davies, this is not a funny thing to do, if you are not capable of delivering the goods then you should say so and proceed further by informing the customer from time to time. Either deliver the product to me or refund my money.

I ordered Case for my blackberry 9790 from this website "http://in.mobilefun.com " 6 weeks ago, and still I haven't recieved my order . Also the customer care number mentioned in their website is wrong and also they have stopped replying my mails .
All these signs are taking me to ony one concusion, that I had been looted by these frauds and I'm never gonna neither reciever order nor the refund .

This is the billing mail I got immidiately after I purchased from their online shop by using my debit card .

Thank you for your order, Yuvraj Singh Rathore

Your items :

Qty Product ID Product name Price Total price
1 34358 DICOTA Hard Cover For BlackBerry Bold 9790 - Black ₹ 1128.49 ₹ 1128.49
1 39834 Crystalusion Liquid Glass Screen Protection ₹ 527.99 ₹ 527.99
1 19379 Mobile Fun Microfibre Cleaning Cloth ₹ 264.49 ₹ 264.49
PROMOCLOTH - Free Phone Cleaning Cloth -₹ 264.49 -₹ 264.49
Basket total including tax (Royal Mail International Sort) ₹ 305.00 Total cost of items ordered : ₹ 1961.48
Estimated shipping date : Tomorrow, Friday 07/19/2013
Online payment :

Your order has been successful. The order was paid by Credit card
Payment amount : ₹ 1961.48
Order id : 3270621

Thank you for ordering
Address :

Shipping address : Billing address details :
Yuvraj Singh Rathore
Flat 14, 4th Floor, A wing, Vejnath Residency
Jakaat Naka rd., Nearby Gyandeep Nursery School
Narhe Gaon
Pune
411041 Yuvraj Singh Rathore
Flat 14, 4th Floor, A wing, Vejnath Residency
Jakaat Naka rd., Nearby Gyandeep Nursery School
Narhe Gaon
Pune
411041
Email address : yuvraj.[protected]@live.com

And after that one more mail :-

Your order has been despatched

Your order 3270621 has been shipped today containing the following item(s):

Qty. Product
1 34358: DICOTA Hard Cover For BlackBerry Bold 9790 - Black
1 39834: Crystalusion Liquid Glass Screen Protection
1 19379: Mobile Fun Microfibre Cleaning Cloth
All shipments will be considered as received in good condition unless you specifically sign as 'damaged' or 'opened' when signing to accept a shipment. We will not be able to accept 'Unchecked' as a valid status.

Selected shipping method: Royal Mail International Sort

All shipping times are based on information provided by our delivery companies and may be subject to delay.

Need help?

If you have any questions, please email us at: customer.[protected]@in.mobilefun.com, quoting your order reference 3270621.

Regards,
Mobile Fun

Please take strict actions against them, and ban these frauds . They don't know the value of hard earned money .
I'm looking for a lawyer to file a case against the MOBILE FUN Company, and to recover my money .
Please don't buy from in.mobilefun.com, they are running a scam .

Order ID 3739729

This is regarding with my order no 3739729. The Order was placed on 28 March 2014 - 15:47 and made advance payment by Credit Card. I tracked the order, the status is showing as Cancelled. I have contacted them through mail many times but i did not get any reply yet. Please help me to get refund from mobilefun.com


Order Number: 3739729
Order Date: 28 March 2014 - 15:47
Order Status: Cancelled
Order Amount: ₹ 0.00


Order Details:


Ordered quantity
Shipped quantity
Price


Fitbit Flex Wireless Fitness Tracking Wristband - Slate
(Product reference 39527)
-
Unshipped


1

0

₹ 5903.49

Write a review

Order yet to be dispatched
Order yet to be dispatched even after payment made


Order Number: 3907031
Order Date: 15 June 2014 - 19:37
Order Status: Order status unknown
Order Amount: ₹ 2706.99
Delivery Address:

BHARDWAJ REDDY.M
SRIVEN RESIDENCY, H.NO[protected]/2/88
FLAT NO- 501, R.T.C. COLONY,
CHAMPAPET
HYDERABAD
500079
Billing Address:

BHARDWAJ REDDY.M
SRIVEN RESIDENCY, H.NO[protected]/2/88
FLAT NO- 501, R.T.C. COLONY,
CHAMPAPET
HYDERABAD
500079

Order Details:
Ordered quantity Shipped quantity Price
Product Image Official HTC One M8 Dot View Case - Grey(Product reference 43670) - Unshipped 1 0 ₹ 2481.99
Payments:

Payment Date Payment Type Amount
15 June 2014 Secpay online ₹ 2706.99

Order ID - 3912997 Product not received
I placed my order on 18 June 2014. The payment was also made online via credit card. Very quickly I received an email stating the confirmation of my order.
There is no possible way to track the package, the website has no contact details except for an email ID from which no response i received ever.
I have not received my product till date. I have raised many complaints but I have not received a response for any of them. I don't think that I would get either the product or my money back. This is a big fraud. The website is a total fake.
Worst experience ever!

Pissed Off Customer,
Kunal

Thank you for your posts and I will not be making purchase from this website. Thought it was a New Zealand website as ended with .co.nz as most businesses here do, but then saw it went to UK. Sorry you guys have had a bad experience but sharing may have just saved me alot of money. Hope you are refunded.
Kind regards


a Kiwi

Order ID - 4413468 not received after 5 weeks.

I have filled in the enquiry form but have received not replies. The status of the order on the Mobilefun site says DONE yet I have received nothing. This is unacceptable. I will not be using this site ever again, and I warn others not to use it.

Order Ref:4075237 - Not delivered yet

I had ordered for otterbox cover worth 3600 and paid by credit card and now I am afraid no one is responding to my complaints and I have still not received the order. Could this be checked. Brgds Sunil Sharma