Mobile Fun India Complaints & Reviews

I had placed an order for xperia 1 iii charger Total 4 units, but i placed two orders of 2 units each with a total of 4 units.
The link is below of the xperia 1 iii charger

https://www.mobilefun.co.uk/official-sony-xperia-1-iii-30w-fast-mains-charger-an...⇄

After the orders were placed I received confirmation by email. But the email had the order number of a previous order which was placed on 2nd December and later cancelled by me as i was supposed to travel, i also received a full refund.

The new order was placed on 2nd January, The amount was deducted from my account(please refer to attachments)
A total of £123.62

Please refer to the attached files i have attached the bank transactions, refer with your accounts team. and please issue a full refund.

Your people have not responded for to any emails since 1 month.
[protected]

I have ordered a product on 28 jan 2018 4:40pm the details of which are listed below:
1. Product id : 63723.
2. Product name : i-star 10.6a 5 port usb hub bookend charger.
3. Price: rs 1476.99.
4. Basket total including tax (Priority tracked mail service: rs 1150.
5. Total cost of items ordered: rs 2626.99
6. Estimated shipping date-tomorrow, monday, 01/29/2018.
7. Message i received: online payment: your order has been successful. The order was paid by credit card.
Payment amount: rs 2626.99
Order id: 6411214.

I want to know why my item/product was not delivered on 29th jan 2018 and what is the present status my item

Thinking u in anticipation.

Mukesh kumar
(Advocate)
Ph:+91 [protected].

On 23rd of october i placed order for two things with product id 64937 and 64846 @ 1355.98 + priority tracked mail service @ 1150 rupees. I received confirmation mail for order id 6351232 later i received email that package is dispatched with tracking number la[protected]gb royal mail service on 24th of october but i am unable to track it from royal mail website. My complaint is if i have paid for tracked service why i am unable to track it secondly customer service of mobile fun not responding to my mails.

Sir meri camplen ka koi answer nahi aya hai mera phone micromax canvas 5 e481 lte to volte hona hai me kab tak wet karo vote notifcsan ka please sir me jio ki sim dal rakhi hai net online karo call lagta hai net offline hone par call nahi hoti
Patel nagar orai jila jalun up [protected] neeche complete namber de raha ho me me phone use nahi kar pa raha ho net online rakho to battery kha jata hai please sir notifcsan beje mere phone pe thanks sir

I have made the full payment of rup 8000 and ordered an earphone called advsound model 3. They have not sent any mail to me confirming the order or payment. I can't see my order on my profile. I have sent an email to them but i'm not sure if i'll get any response. I just hope you guys take care of this. Every time i want to track my order they're saying i need order id which i haven't received. Please help

I purchase 15w belkin wireless charger on 16 dec
But page hang on processing while payment
Then amount deduct my credit card but they not received
No order show in mobile fun india
But mobilefun uk show my order but there message is they not received amount

But i send many mail
Also calling many times but no response
But no one there to receive call
Said i m unable to help you
Please leave a short message

Kindly find the attached fill-up claim form along with product details of item i had order.
I visited at our local post office once again i. e. at hinjewadi infoteck p. o. they have delivered this item of tracking number lw[protected]gb to another person at different postal address. (it’s sent to shubham sharma at kalpataru society at same area) as per post office my shipping address was not mention on the parcel even though the tracking id mention on that parcel is same.
For the product reference no. 56190 (verus dandy leather style iphone 6s plus/6 plus wallet case-brown) on mobile fun in my account it shows me my order id 5689415 with tracking id lw[protected]gb. if you want, you can check my mobilefun account or refer attached pdf for your reference. but at our local post office they have received one item with same tracking id i. e. lw[protected]gb but with different name & shipping address there for they have delivered it to another concern person as mentioned on the posted parcel.
It means there is some mistake from your side because on my account it shows me one tracking id & at post office they receive with same tracking no with different name & shipping address even i don’t know the item is same or different.
But fact is by paying money in advance (i. e. rs 2644.95) for the order i have not received my order till now & facing problem like this. i have contacted you several times for the same even visited local post office 3 to 4 times just a wastage of time & money with lots of trouble. i strongly fill my big mistake by ordering item from mobilefun.
Therefore i kindly request you to cancel my order & refund my total amount of rs 2644.95. to my account.
Hope you will resolve my problem as soon as possible.
Thankyou,
Swati gaikwad

My order no 5689415 dated 27/7/2016 with tracker id lw[protected]gb through royal mail it shows item is delivered but i still not yet received my item, i went to local post office they are saying it is not yet received.
On mobilefun it shows item will be received you after 7-10 working days but its not happening like this. Then what is the use of priority mail service? With shipping charges is almost equal to item cost still not getting item on time.

I have ordered it on 27/07/16 & still waiting for it. Even i asked about it through mail still not received any feedback.

I have made an order on 11/07/2016 successfully for my lumia 950 flip cover with qi and nfc (product reference : 55620) till today (13/07/2016) no information about my order has been updated, still showing as "unknown order status" and unshipped. actually i have received confirmation e-mail for my purchased and two consequence e-mail for security checking in india that also i have done successfully. i have sent many e-mail but response. please tell me what is going on my order. please clarify as soon as possible.

I placed an order on this website on 30th June 2016 which is not delivered till now. I sent so many emails and messages to them but there is no response from them. Please take some strict actions against these type of fraud companies. These websites should be banned so that no more people like me suffer anymore. These companies steal our hard earned money. Please don't buy any products from this website, it's my request to all.

I tried to order two items from the site. I went through the procedure. Entered everything and all details asked. During payment page I entered the necessary information. My credit card also got charged but the order was not placed. I think this is fraud. I have registered a complain on the same website but there is no response at all. I may have to register a legal complain against the website.

Have recd an email confirming me the estimated dispatch date of an iPad stand m2 flote as 6th of the month. Till date nothing received another response .. the state says unpaid pending stock .. the orders costs huge amount of money around 23000 money has been taken from the credit card.
Date - 6th June
tracking No 5599525

i request a refund for the same or an updated stsus .. this is complete fraud..

I made a transaction for the below mentioned product. My bank has confirmed with the transaction id that the payment has been successfully made but when the sit displayed a message that the payment declined which certainly raises a question of fraudulent activity.

There is no order showing in my account details with this ecomm site nor any confirmation email or text message while the only details that i received was from my bank on the payment confirmation. I have raised a request with my bank and following are the product and the company details.

Company Information
Mobile Fun Limited is a VAT registered company. The Mobile Fun website is owned and operated by Mobile Fun Limited, incorporated under the laws of England and Wales (Registered No. 3914470).

Mozo Microsoft Lumia 950 Wireless Charging Back Cover - Black / Silver

Mozo
Product part number: 950BBSWN

Product reference: 55709.

My contact details are

Email address/log in details with mobile fun - nikhil.[protected]@gmail.com

Mobile number :- +91 [protected]

I am looking forward for a update for the query.

Order ID: 5421958 placed for the above product was confirmed including receipt of payment. On 5/3/2016 another e-mail received from the companay states that the product had been shipped on 4th. When tracked on 8th, 11th and 13th, the status was available upto 5th only. When contacted Ticket IDs were given as HHY[protected] and DJF[protected]. Again contacted on 13/3/2016. reply awaited. There has been no information about the scheduled/expected date of delivery.

Hi, My name is Sandeep kaushik and i ordered a LG G4 back cover from in.mobilefun.com on 23rd Nov. 2015 and the order number is 5169400.I have paid 850 rupees for fast service and while placing the order it mentioned that it will be delivered within 4 to 5 working days Now when I got the tracking number LW[protected]GB but as per tracking info the product was received in Delhi from UK on 26th Nov. 2015 and afterwards there is no update. I wrote to their customer care team twice ticket no. NYS[protected] and SQC[protected] but there is no reply on their end. They do not have any contact number of Indian customer care. I have no idea how to reach them or get my money back as i have paid Rs. 3369.49 for this transaction. [protected][protected][protected][protected][protected][protected][protected] This is the now response i got on 6th Dec. 2015. [protected][protected][protected][protected][protected][protected][protected] Hi Sandeep, I am really sorry for the trouble you are having regarding this order. I read your complaint online and fully understand your frustration regarding this matter. It seems there has been a problem with your parcel as the tracking says it has not moved since 27/11. Please know I do understand this is unacceptable and I will contact the delivery company to take this matter further with them - I am sure you can appreciate that this is not usual service and from time to time errors do occur. Regarding this case we have 2 options we can reship it via an express service DHL Express so it will reach you this week or we can refund you. All I need is you to kindly complete the attached claim form so I can action your request and get this issue resolved. Once again I am sincerely sorry for this inconvenience - but I can assure you I will have this resolved urgently. Kind Regards, Charlotte Villiers Customer Relations Mobile Fun LimitedIf you have any further questions, do not hesitate to get in touch. Kind regards, Mobile Fun Customer Service Team Ticket Details Ticket ID: LQD[protected] [protected][protected][protected][protected][protected][protected] Hi Charlotte, Please find the attached form for the refund of my order. Also, Would request you to send me confirmation mail on receipt of this form and also provide me a timeline for refund. All the details required are filled in the attached claim form. If case of no-response till Monday(14th Dec. 2015), i will send you the copy of court summon as a legal action. Thanks, Regards, Sandeep Kaushik +91-[protected] [protected][protected][protected][protected][protected][protected]------ Please note that i have already sent you the PDF claim form filled with the required details as a reply on ur mail on 10th Dec. 2015. There is no single person in Mobilefun who is being responsible enough to reply. THIS IS MY LAST WARNING. I WILL NOT SEND ANY MAIL/DOCUMENT TO ASK YOU FOR REFUND. AS NEXT WILL BE LEGAL SUMMON FROM CONSUMER COURT. EITHER YOU GUYS GET STRAIGHT AND REFUND MY MONEY OR I WILL DRAG YOU TO THE COURT AND WILL SUE FOR EVERYTHING YOU GOT.

Hi, My name is Sandeep kaushik and i ordered a LG G4 back cover from in.mobilefun.com on 23rd Nov. 2015 and the order number is 5169400.I have paid 850 rupees for fast service and while placing the order it mentioned that it will be delivered within 4 to 5 working days Now when I got the tracking number LW[protected]GB but as per tracking info the product was received in Delhi from UK on 26th Nov. 2015 and afterwards there is no update. I wrote to their customer care team twice ticket no. NYS[protected] and SQC[protected] but there is no reply on their end. They do not have any contact number of Indian customer care. I have no idea how to reach them or get my money back as i have paid Rs. 3369.49 for this transaction. [protected][protected][protected][protected][protected][protected]------ This is the reply i got from In.mobilefun.com on 3rd Dec. 2015 after raising 3 tickets in 5 days. HI Sandeep Thank you for your email, I am really sorry for the delay, i understand that you have been waiting for a while, your local office might be processing it as it is international post, If the item does not arrive by the 18th of December, please contact me and i will be able to find faster solution, either refund or re-ship via faster delivery service Kind regards, Kind regards, Zeinab Mobile Fun Customer Service Executive [protected][protected][protected][protected][protected][protected]--- I am not interested in waiting for the product for which i have paid Rs. 850 ($13) which was supposed to be delivered by 29th Nov. 2015. Just Return my money or i will be forced to file a case in Consumer court by 14th Dec. 2015. I will wait by 11th December to get my money back in my account or i will file a case and share it with you. I am a lawyer by profession and i will sue you under Consumer Protection Act, 1986. Consider this as my last warning as next you will hear via legal notice from District Consumer Dispute Redressal Court. I have also attached the tracking which ended on 26th Nov. 2015. Thanks, Sandeep Kaushik

Hi, My name is Sandeep kaushik and i ordered a LG G4 back cover from in.mobilefun.com on 23rd Nov. 2015 and the order number is 5169400.I have paid 850 rupees for fast service and while placing the order it mentioned that it will be delivered within 4 to 5 working days Now when I got the tracking number LW[protected]GB but as per tracking info the product was received in Delhi from UK on 26th Nov. 2015 and afterwards there is no update. I wrote to their customer care team twice ticket no. NYS[protected] and SQC[protected] but there is no reply on their end. They do not have any contact number of Indian customer care. I have no idea how to reach them or get my money back as i have paid Rs. 3369.49 for this transaction.

I ordered one cover for phone and a smart stand and the order number is 5109316 and paid 850 rupees for fast service and while placing the order it mentioned that it will be delivered within 4 to 5 working days . I got the tracking number but as per tracking info the product was received in Delhi from UK on 30th of october and afterwards there was no update. wrote to their customer care team but no reply. Talked to their UK customer care and they have no clue and told me to wait for 20 days to receive the order and they do not have any answer as to what happened to the product after it reached Delhi and they do not have any contact number of Indian customer care. All the info given on the website are false and looks like this website is fraud one. I now only hope that the product will reach me, don't know when.

Order Number: 5062627 Order Date: 4 October 2015 - 11:37 Order Amount: ₹ 4621.99 Order Status: Order status unknown as of today 9-Oct-15. Payment debited from CC at the time of placing order Product: Official Samsung Galaxy Tab S 10.5 Book Cover - Titanium Bronze Expected Shipping Date: 10/05/2015 I paid Rs.850 extra for Priority Tracked Mail Service. Which says delivery will be 5-10 working days after dispatch. I have completed Security Check form twice, once on 4-Oct-15 and 2nd time on 8-Oct-15 (thinking that it might expedite shipping). I also raised ticket on 6-Oct-15 to know the order status but no response till today 9-Oct-15 (Ticket ID: CZD[protected] Now I am completely clueless, where is the order, there is no status update provided by MobileFun, No response on tickets, No contact number to call. I feeling as if my money gone into drain. Can someone help here. Mukta Verma

After paying full money from my credit card at 07/08/2015, i have not received product, mobile fun india mail me that payment was blocked by bank along with some security questions, i talked to bank they confirmed the scussful payment of 1890.99 INR.please either send the product or refund my money as soon as possible.