Elysium Business And Travel Management Opc Pvt Ltd — i want to complain about my product that they had been provided me as fraud way

Address:

Thane, Maharashtra, 400612

Dear sir,

This thing was happened with my wife.

I mrs nida maner, holding a savings account with hdfc bank. My a/c. No. [protected] and customer id.: 72628253, would like to bring this to your notice that company name elysium falsely did a dcemi of rs.29000/- from my account. Loan no. For your referrence is [protected].

My complaint is regarding purchasing a holiday package by elysium. Me and my husband mr. Raheel maner went to magnet mall in bhandup to attend a seminar as we were invited there to collect the gifts we won in a lucky draw! After attending this seminar they started convincing us for the holiday package for which we were not ready however, they managed to convince us for 1 year pack of rs. 29, 000.in the agreement it was written that the pack is non refundable still we confirmed with the manager, mr. Surfaraz, one of their employee claiming to be a manager gave us false commitment stating that i can cancel the services anytime if i dont like it and asked for my debit card to check how many months of emi is applicable on my debit card. Hence, i gave my card to him and during this procedure he swiped the card and i entered the pin code due to which i now have been charged monthly emi of rs.2659/-. When i called him up to withdraw the services he repeatedly said that it is non refundable and would have to continue with the services. Later, i again called him after few days, i told him that i do not want to continue with the servicesas we were never ready for that, he clearly said he will help me out by paying the emi amount every month. I also have the call recordings as a proof. Few days later, i received the message stating that the amount will be debited on 5th of february, 2019 so i called him to inform about the emi amount, he was not available on call, so i messaged him on whatsapp through my husband's phone, he replied after we threatening him that we will make your complaint. He said he is no more a part of that company and mentioned that we cannot harass him??? We never harassed him!!! We just threatened him so that he replies. We do have the messages as proof.

Lastly, due to this undesirable circumstance, we would request the bank to please take some necessary action against the company & would also like to raise a dispute against the same. Also, for your perusal, we belonging to a middle class family and would not be able to pay the fraud amount of rs.29000/- back to the bank

Request you to please help us and advice what else can be done from our end.