Eme Records — Correction of my wife's D.O.B and surname in my official documents

Jai Hind Sir,
I'm JC 768004F Ex-SUB(H) Saheb Lal Prasad.
I had applied for correction of my wife's D.O.B and surname in my official documents 2 years ago with Reference no Zskk/III/8/W/15/2019/385 dated 15 Oct 2019.
Still there are 2 documents that have not been corrected:
1) Extended Army Group Insurance certificate
2) PPO no S/30780/2015

Please note wife's D.O.B and surname already changed vide Pt II Order No and date 1/5337/0050/19 in 3 documents but remaining in above mentioned 2 documents.

Please note, I have already sent an email application for same in 2020 and then again in 2021. I have emailed more than 20 times but received no appropriate response and details have not been corrected.

Kindly help me with it.
Thanks.
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