Emporia Jewels — Product not recieved

Website: www.emporiajewels.in

Hi,
my order that was processed Aug 26/2022. I have not recieved it still. I have attempted to contact through email several times, and on site contact, the whatsapp number listed on their instagram does not work, no response to instagram dm and calling the number normally doesn't work either.

I got a email from Shiprocket the shipping company they used however the last it said was it was in my city on Sept 5 but held back for "RTO due to restricted item” and it has not been updated since, nor have I heard from anyone.

I payed a lot of money for the shipping charge equal to the product price which is ridiculous in the first place, and I expected my pkg to reach me more than 2 weeks ago.

I do not recommend this company at all, feels like a scam company to me now. Im infuriated, and i will be tracking them and trying legal action on them.