eMudhra Complaints & Reviews

12578508 application ID is not verified by CA

My Application No. is 12509134 and my Application is pending approval. Its been almost a month and the status is same.

I have ordered DSC along with token from eMudhra website for macbook. They have clearly specified that token will work on macbook. They clearly know token is mainly used for GST, traces and MCA websites. These sites has specified that they support ePass2003, etoken, Safenet token. Even they know it and sent across Watchdata proxykey and made me to download dsc on that token. After wasting my time for many days, they agree that token will not work with mac os. Company is clearly cheating customers by sending wrong token which was promised.

Company is cheating customers by passing wrong information to customers. I have created ticket on e-mudhra website with reference number : DELX-7564-DBDC-210628

Regards,
Vikrant Singh

How much time eMudhra takes for DSP Approval.

Hi,
I was trying to purchase Individual certificate but post payment I received an invoice for Organization Certificate.
I have raised incident LCHT-6125-VDVO-21062 to get support on issue related to User type changed to Organization post payment and seeking a resolution over email/ticket. I have tried to reach your customer service multiple times with no resolution and created a ticket with similar response . Could you please provide support and ensure ticket is closed until issue is resolved?

I have applied for class 3 Digital Certificate, my application number is 12244103, all documents are uploaded and completed successfully.
But still status is showing like Pending DSP approval

Pls help me and resolve it urgently

thanks

Please regenerate 8 digit user pin for my id a[protected]
n santosh kumar

Here I would like to mention that, there is a huge communication gap between technical team and accounting team. I made 2 payments on the same Day respectively for 2 different products details as below: Also posted the automated emails received after successful payment.

Product Purchase Reference No. Invoice No.
DGFT Signature Certificate - One Year- With Token A6-128549 29RT21021715

Product Purchase Reference No. Invoice No.
Class 3 Organization Signature Certificate - Two Year- With Token A6-128621 29RT21021778


Invoice No. 29RT21021715 which was the first purchase made by me of Rs.2742/- (including GST) with the help of your executive Mr. Abhishek and not used by us. But the product suggested was wrong for IEC code application because it required Class 3 Certificate. Later when I called to your customer care support team and spoke with Ms.Lekhana she suggested to purchase the class 3 product Invoice No. 29RT21021778 of Rs.3185/- (including GST). She told that they will hold token here and refund you the previous amount of Rs.2742/- back to your account within 5 working days.

But only Rs.531/- was refunded to my account on 01/03/2021.

Now the question is where is my balance amount of Rs.2211/-??

They told me to share my bank statement, it was shared by me. Still they are sending me the same statement which I have already shared with them

For their reference I sent them invoice copies of both the transaction made by us and also my bank statement.

Ms.Lekhana. Mr.Manoj and Mr.Parth are aware about it, but why they are not taking any responsibility of this ?? They trying to hide their mistake and making, us fool. I trusted them, so I did another payment immediately on the same day.

They are fraud don't trust them... your money is not going to get you back ... I'm doing follow up since February 2021... They are not bothered...

Our dsc application is pending since 10 days, in the status it is showing Pending for RA Approval. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis. We even completed video verification since 10 days now.

Application id[protected]
Name: Rose
My No: +91 [protected]

10 days have passed but my application is not verified yet. I complained tried calling emudhra agent, but she is not picking up. No reply to email also.

So, i requested you complete verification as i need to use my token for my company.
Thank you

Our DSC application is pending for CA verification since last 24 days. We are not able to do Trademark registration without DSC. I am requesting you to please verify my application as soon as possible. do on priority basis.
Application id[protected]
24 Days have passed but my application is not verified yet.
So I request you to do my verification soon.

Its been 2 months and all steps are complete however i am yet to receive my digital signatures

Our dsc application is pending for ca verification since 16 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
Application id[protected]
16 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
So, i requested you again do my verification very soon
Thank you
Subhash Prakash

Dear Consumer Forum, I have not come across a company which for its internal faults has wrongly accused customer of having complaints. But when customer has demanded who complained, they verbally call on record have admitted that it was their staffs error and no complaint exits. Thus after accusing customer wrongly they ve not tendered apology nor stated in written letter that no complain exits as stated verbally. There manager Ms Meena has taken time till Monday while floor manager Sachin was continously flawed in his defence

This R. Tamijetchelvy, Assistant Professor in PERUNTHALAIVAR Kamarajar institute of Engineering and Technology, Karaikal. I applied DSC for our principal for institute AICTE Approval process. Applicant name:
A. Kumar, application ID: 12141310 . I applied on 13.03.2021, still now I didn't receive the USB token. I communicated emudhra from 16.03.21. But I didn't get any positive reply from them. I had a call from blue dart courier service from chennai on 16.03.2021. They mentioned that in the name of A. Kumar and mobile no. [protected] the parcel received to Chennai, name and phone number is correct but address is wrong in that parcel. That parcel is wrongly delivered there. In that address there is no such person with that Mobile number. So the parcel left in courier office itself. That name and number is ours but address is wrong. I told everything to emudhra to redirect to correct address which I given in application. But still now there is no reply from emudhra Bangalore. I was totally disappointed. Is the receiver responsible for this one, I keep on trying from 16.03.21 but very upset. For us the online approval process closes on 22.03.2021. Because of this certificate delay, we couldn't process further. This is very urgent our college intake will lose, if I didn't get the certificate on Monday. All the things I have told to concern emudhra person. But they promised me, it will receive on 20.03.2021. But didn't get yet.

Our DSC application has been pending for last 2 days only due to E mudhra CA approval..
we are facing lot of business issues due to this and Emudhra customer care always replied as it will be resolve within few hours.
application ID[protected]

eMudhra Support
Wed, 17 Mar, 09:13 (1 day ago)
to me

Dear kamal rai,
Greetings from eMudhra !

Thank you for writing to us.

We request you to furnish the application ID / Registered Mobile Number for us to check and assist you accordingly.

Regards,
Team eMudhra

We hope this response has sufficiently answered your questions. If not, please reply to this email or login to your account for a complete archive of all your support requests and responses.
4

THRISSUR DSC
Wed, 17 Mar, 20:56 (19 hours ago)
to eMudhra

still showing CA verification is pending, we are facing lot of issues..kindly do the needful

On Wed, 17 Mar 2021 at 17:54, eMudhra Support wrote:
Dear kamal rai,
Greetings from eMudhra !

Thank you for notifying to us.

We have forwarded the issue to respective department and we will keep you posted at the earliest.

Regards,
Team eMudhra

We hope this response has sufficiently answered your questions. If not, please reply to this email or login to your account for a complete archive of all your support requests and responses.

eMudhra Support
09:31 (7 hours ago)
to me

Dear kamal rai,
Greetings from eMudhra !

We apologize for delay in the validation.

We have forwarded the application number 12154804 to the respective department and the status will be updated shortly.

Regards,
Team eMudhra

We hope this response has sufficiently answered your questions. If not, please reply to this email or login to your account for a complete archive of all your support requests and responses.

I was given dsc yesterday but unnecessarily harassed and received revocation message today at 12:37pm after missed call from shravanti at 12:34.On calling technical team is clueless and not applogetic except for admitting their internal mistake.

I have paid rs.2408 agst. Inv.No.29rt21014220 dt 20.01.2021 but till no my pen drive update. Yesterday i send video recording and today i send all documents but no further call for verification. My business is held because my pen drive not working. Please call me on [protected] landline[protected]

Our dsc application is pending for ca verification since 17 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.

Application id[protected]

17 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.

So, i requested you again do my verification as early as possible.

Thank you

I have applied for DSC(application id[protected] in 4 th february-2020.But till now I am not receiving my DSC.When I call customer care always said that this time DSC will approved within 2 hours.but after 2 hours it is rejected from CA.It continuous happen since last 15 days.my all work is pending due to DSC.please provide us my DSC as soon as possible.I loose my patience and my work is going to very critical position.

DSC class 3 combo
SAJAL DAS applicant
SOFTDTA proprietorship firm
currently onhold and no interaction.
lately url provided for third time rejecting pan and want address proof. but the link says document already submitted

earlier now pan card was misplaced y indiapost and finally received and copy send alongside old pan card.
trade license send - tht is the only document for business
now cannot send IT return showing address - for address proof.

Itis so many days of confussion and no human interface. Also machine IVR response is terrible and human interface not receiving calls.
I want the full refund as i am facing lot of harassment and too much confussion and no communication. email response is hopeless.