Enps — Payment Failure

I was trying to register for NPS online and while doing payment, it got stuck and somehow failed eventually, but my amount Rs 5000 was deducted from my bank account.
Now when I try to complete the registration it does not allow me to.
eNPS website gives me error that,

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

Neither I'm able to complete the registration nor I'm getting my deducted amount back.

Their customer care line is disconnecting within 3 seconds after saying "welcome to nation pension..."
Why does these government websites never miss to give some trouble?
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