Epson India Complaints & Reviews

Having no proper service assistance from 1 st day
Its been 15 months of purchase and i still dont know how to enable wifi system bcs the service centre didnt helped me in 2 services
I had called them for service 7-8 months back they were very loud on phone (Is this the way to talk to customers)
Expecting that this thing will get resolved soon

I am writing this mail in an utter dismay that despite of several complains the epson service centre in kanpur is not able to fix the single problem facing since 5 months.

I have purchased epson printer l4150 on 2nd of february-19 (Invoice attached) and faced the problem within a month of horizontal line is coming. Since then this problem is unsolved. The service centre do not understand how to fix it as they only do cleaning and cleaning. After cleaning the printer will print pages ok but not more than 30-40 pages which is now reduced to 20-30 pages and again the nozzle brakes. Every 30-40 pages nozzle brakes and horizontal lines comes on the print pages. They changed two parts (Head and ink system) as well but still the problem is same unsolved. Now neither they are fixing the problem nor they are changing the printer as it is still under warranty. The service guys never back with an update that what they are doing to fix the problem. Every time they visit and do cleaning and go. The wasted the whole black ink tank in cleaning as i can get only 1200 prints (Black and white) in one full black ink tank.

Dear Sir /Madam I have registered my problem but not responded by service agency and engineer and also service avoided by agency and engineer.as well as epson service agency take side of epson engineer so i want to register my complaint in complaint forum service provider helps or protect to engineer but customer not satisfied by engineer so please help me

My name is arnab dam, product: l3110 epil (Inkjet printer, in warranty),
Serial no.: x5dz178476. I lodged an online service request with epson india on 13/08/2019 for product malfunctioning. Service request number is ins[protected]. Rma number is inw[protected]. Authorized service center is unipower services, kolkata-700029 (Phone number [protected]), they contacted me over my phone number, but for some reason my phone was switched off at that time. After that i have been trying to contact unipower services over their phone number ([protected]) for five days. But they are not responding at all.
Please please please ensure that my service request gets disposed.

I had ordered an epson eco tank l130 printer from epson online store on 02.08.19 at 09:23:44 pm ist order #[protected]. When i was checking my order i realised that the model has only print function. I immediately sent a request at [protected]@epsonshop.co.in and epson. [protected]@ndslindia.com to cancel my order. I receive an automated responses from epson support that my ticket id tud[protected] and dja[protected] the next day (03.08.19) i get a response from epson support arnab d saying "with reference to your enclosed e-mail, we would like to inform you that your order is in process, as we have received the payment against your placed order.

It will take 5-8 working days for metro cities and 8-12 working days for non-metro cities to complete the delivery." there is no mention about my cancel request and my they closed my request also.
I again sent an email to epson. [protected]@ndslindia.com reiterating my request.
On 05.08.19 i get an email from epson sales saying your order #[protected] has been
Ready to ship bhiwandi.
I again sent an email with my ticket id rvl[protected] asking them why they are not cancelling my order. I get a reply from one arnab d saying "with reference to your email, we would like to inform you that we have forwarded the details to our concerned department as we have received your query that you wanted to cancel the order.

Here we would like to inform you that by that time if your product not yet dispatched we will immediately process your cancellation request.

Here we need to check this internally hence please consider us to take time so that we can get back to you with a suitable resolution."
I again send them an email on 08.08.19 and 09.08.19 asking them what is the present status of my order to which they reply saying they haven't received any feedback from concerned department.
Today i. E. 10.08.19 i again sent them an email saying i am tired of waiting and asked them the contact details of their superiors as i would like to lodge a formal complaint.in the evening i get an email saying my tracking no. Of my order will be generated soon and i will receive the tracking no.
I am really astonished that a company like epson can just ignore a customer's request. I would like to like to add that i cannot check the status of my order online because for some vague reason everytime i try to log in it shows an error. I have tried forgotten password and reset the password but the same error message appears.
It has already been a week since i had ordered but there is no response. Neither is my order cancelled and neither has my order been dispatched.

I had bought epson 3150 wifi printer with lot of expectations. But, i had to struggle to get the printer installation. After chasing them continuously for 1 week it was installed, immediately after the installation person left, i tried to give a print, printer got jammed. I've not taken a single print out of it. Lodged a complain. No response from epson service. Really fell sorry that i bought.

I have purchased a wi fi epson printer, from guntur dealer. They. Installed the printer. But the wi fi is not working on the printer. And i have intimated the same to the person at the time of installation itself. He asked me to sign, which i refused to sign. Another person came and the world fi with my i phone is not working. I have complained number of times with no result. I have wasted much money and time in getting it right, with no result.
I request you to replace with a working wi fi printer and pay damages to the suffering and loss occurred to be because of epson defective installation and defective working and negligence in attending to my genuine complaint. Dr kollarajamohanarao chilakaluripet, guntur dist

A week ago on 29/07/19 my epson l1800 printer was having printing issue, so i contacted this service center which repairs the printer in vapi named (New pc link system). Their technician said that the head is damaged and need a replacement. I agreed with them and the head was changed which costed me 8200rs. However after repairing the head i had given the printouts in the printer, but the given printouts were blur. We tried it so many times but still it was blur. So, i contacted service center where it was repaired explaining them about the problems we had. That time we didn't got good response from them and
The person on phone didn't know how to talk with their customers as they were very rude, then i asked them if could speak with the technician so i could explain him the problem and that person was worst. However on phone i could hear people laughing behind the scene this shows how this service center workers are having no seriousness about the things. They had no sense of how to talk to the customers. Finally i spoke with the owner his name is (Jignesh) but still he was same as his workers/ blaming us for using duplicate inks, which is not in this case.

Worst customer service ever

I would like to request you to take some action on this service center

Look forward hearing from you

Thank you
You can get back to me on my email or phone which are listed below.
If you need further information please call [protected].
Email: [protected]@gmail.com

I purchased l805-std-epil printer (Serial number: w84k248398) in jan 2019. A week before it stopped printing black color with more than half ink left in the tank. I requested for service on epson website (Service request number: ins[protected]). The technician went to a wrong address and no further action is taken from epson office to resolve my issue. I'm calling the technician and the office for 4 days now but no positive response from their side. I cant register another service request as this on else still unresolved. I'm writing this here because i cant find any email to communicate with epson customer care (Very poor service it is).

Totally bad experience. I have given my printer in service centre, they said i would get it next day but 3 days gone no one is ready to tell the problem i have called them 5 times in one day and each time they say their senior is in a meeting. Shut these service centres if you are not able to repair it. They say its printer head is not fine, and then i have to call them 2 times to know the price and still no answers.

I gave a printer on 11 july 2019 at dats enterprises pl sharma road meerut up .the problem only in blue ink . next day they call me to chenge panal .i agree to chenge the panal ...then i go to 16 july then they told me another problem and did not inform me before. they changed every parts of my part but printer was is same condition . blue ink not working same before.i ask them why you dont tell me on calls like this problem. staff are non skilled and make fool people only.i have two Epson printer i will replace them with brother printer..

We have problem related to print, the printer requires many times head cleaning and nozzle check. We have 2 printers of Epson L6170 same model, and we are facing same problem for both printers. Now it requires to replace the maintenance box. our both printers are only 3-4 months old, so why it requires so soon. one printer is not taking print and second one is also problem with print and giving message for replace the maintenance box.

Please reply as soon as possible.
Thank You.

Our printer serial no: ubny004773 is out of warranty, i have been calleing local service center (Softpro techonlogies, udupi. Karnataka) since two month, one month before service engineer checked and told some part has to replace, in four days they will replace he told. Till now no body has come to replace, and not giving proper reply, after regular calls today they told spare is not available.
And even they dont know when they may get the spare.
If the service is so delay what is the use of printer to our office
Same spare has been replaced one year back

This is to keep you inform that we have purchased one epson l6190 printer on 31st july 2018 and now the printer through an error massage “the maintenance box is at the end of its service life. You need to replace it. Product number: t04d1”. Now when we are trying to log the call with epson its showing that the product out of warranty. We have purchased this product on 31st july 2018 and on the time of registration we have already shared the purchased date and billing details, but epson not update the same on my product.

I have called customer care yesterday and they informed me to mail them on '[protected]@epsonindia.in'. I have already send mail to them with all details and on today morning they informed me to call at 5pm, warranty will be updated. I called them on 5pm, then they said call us on 6pm, warranty will updated by 6pm and now when i called them they informed me that the warranty yet not updated, so kindly called tomorrow morning. What kind of pathetic service is not??? They just time-pass by setting their, no any interest to resolve customer issue.

We have purchased epson plq 30 in january 19 for our bank. On 12/6/19. We faced an issue that printer is not working. Have raised a complaint no 1217 on same day. Next day the service personnel form prime services, thrissur, kerala came and informed us about printer board is the problem and will replace within 2 days. Still today they have neither replaced the board nor communicate properly.. We feel very bad about your service team.
This matter should treated very serious. This will affect your business

I have been facing many issues since purchase and those are still major issues. Their many service technical experts have come, and they have made more than 10 visits but still the issues are there. They have replaced some parts as well but problems are still there

1. Zig zag prints
2. Issues with cleaning
3. Ink wastage
4. Automatic power cut
5. Frequent paper stucking
6. Issues replacement of part pending for more than two months now

Please spend an amount of Rs. 16000+ only for Epson L4160 only if you are ready to face the below problems:
(1) Worst quality of color and B/W print
(2) Customer service is worst in the world
(3) To keep this printer in working condition, you need to print at least 5-6 B/W pages per day and at least 1 color print per day. This information is no where published by Epson. In their website/brochure or e-commerce websites.
(4) If due to any reason you are not taking any prints for continuous 7-10 days, it will require a 15-20 minutes of exercise in cleaning head and nozzle and you need to waste 5-6 papers to verify the output. Even after that also only customer service team visit will be required. The customer service executive will waste your 20-30 ml ink from each bottle and then only the printer will start working.
(5) Many times their technical executives are also not able to solve the problem leaving the customer in a position where the customer can neither use the printer nor throw it in garbage
(6) After warranty is over, you need to call their technician to fix the printer issue every 10-15 days and you need to pay them 1000 Rs. everytime.
(7) Almost in 50% cases only blank pages will be printed. But printer will increase the print counter. And Epson will consider this count as actual number of printed pages through the printer
(8) Non-responsible customer service team. Even the senior management is also careless about the customer service.

I have complete my 6 month in epson service center as a printer engineer and due to salary issue i quit my job after notice for 1 month i want my experience letter for my 6 month of work but the owner is not giving me and he is saying that don't waste my time. tell me what can i do ? please support i'm ex engineer of your service center thankyou.
contact no.= [protected]
service center no.= [protected]

Please refer the subject.
details are appended below.
-RMA Number- INW[protected] .
-Complaint date- 08/06/2019
-Rep of EPSON visited on-11/06/2019 ( after 3 days from the date of complaint) and went back with a remark-Printer Jam Pending for part and assured that the part will be replaced within 3 days.
-Yesterday (14/06/2019) I tried to contact the said engineer but no response.
-Today I contacted the said engineer and i was advised to contact service centre by him.
- Contact service centre @ [protected] and was replied by the other side that the part has been arrived and engineer will come in afternoon today. On asking is it a TAT for their sevice I received a rude reply that he is not producing the part instead of asking sorry for the delay.
Please let me know, is it the working culture while dealing with a complaint in your organisation???
Regards.

Hajipur ke service center chalanewale ne mujhse bike mangi maine kisi karan se bike nahi di to usne mujhse badla lene ke liye mujhe 2 din tak pareshan kiya mera printer banaya nahi, uska naam Anis hai, uska mob no: [protected] hai, mujhe 2 din me kitna loss karwaya epson service centre wale ne, iska jimmedar kaun hai, please usko sabak sikhaye, customer ke sath aisa behave kiya jata hai