Epson India Complaints & Reviews

Dear sir
I bought epson inkjet printer whose serial number is x5dz123079 just one month ago. At the time of installation, the person who came to install it spent 2 hours 30 minutes but could not show me how does printer scan he phoned one senior person too but could not insall scan s/w.
It stops now anytime and spreads red ink on the doc during color printing and heats up on 3rd or 4th xerox. Copy.
May 9, 2019 i registered a complaint but then too my problem is unsolved.
Today 29th may, again i registered my complaint but now i want to replace this perinter. Please replace it with immediate effect.
Regards

Sir i mr basavaraj kurnal requesting you that my epson printer is printing pages but one particular colour is not supplying (Pink). I bought on 10th november 2018 with one year warranty. Except that colour printer so nice. I wonder how this happened. My epson l380 aio so no. X2q5664832 amount paid 10800.

Thanking you

Yours faithfully
Has avatar kurnal

I bought epson printer l4160 from local dealer my city in march 19.
My daily usage in 7-10 pages per day, within a month o[censored]sage issues started coming.
I registered complaint and technician came and did power cleaning. Issues were resolved.
But with few days again i faced the same issues i against registered complaint. Against the technician came and did the same and also updated the software and said "there is an update in software so this issue came now it will not come again if it came again then we have to change the head of the printer"

But after a week against same issue came. I registered a complaint against. A new technician came and said he has to do head cleaning.

I spoke to his boss in office he said we have to update the software again and do power cleaning again.

By now i have lost 50% of the ink in just cleaning.

But the men from epson office mr. Rajinder was not interested in solving the issue so he called his technician back without solving the issue and said you can complaint on epson toll free.

Plz tell how can i get a new printer fixed when the local epson service center is not supporting.

I had a complaint with a printer model l805 purchased through a local dealer. I had contacted their service centre at kottayam and a technician did come and checked the machine and said the problem is with the printer tray and the same is not readily available. The printer was used for printing pvc id cards and without this tray no card printing can be done. The technician was hopeful of arranging a new tray and i had telephoned to their kottayam centre and they have agreed to arrange a new tray but even after 1 1/2 months nothing was done and when i called on 23.5.2019 the raised a counter question "why didnt you call us for this 1 1/2 month". My not calling was based on their assurance of replacing it sending a technician. The defect occurred during warranty period and i feel that their non action is to pass out the guarantee period. Your kind interference is requested as this is the business period and each day brings loss to me

From last 3 days our printer is not giving printouts.. It gives blank sheets and prints are not clear sometimes even. It should be repaired quickly so that we can do our pending tasks on time. I am giving you the details of printer so that you can resolve it easily. Please repair it asap..
Model no.=c462h serial no.=x2q5498091
Client name:-mr. Gagan chawla
Contact:-[protected]

Regarding the new printer models like fx 890, fx2175 and plq 30 printer have lot of complaints repeating and very very bad support, service centers dont have enough spares and service persons, it will take two to three weeks for soling the issue. So please call back the new printers and replace the old one. Because we have good experience with old models, service centers in kerala are worst and unprofessionals..

Saji
Kozhikode

Date: 04/05/2019
Epson india
Subject :- duplicate ink supply by dealer.
Respected sir/madam,
We had purchased new epson l380 colour printer from creative business solution from bhayander west dated on 24/10/2018 gst no.27awmps7662l1zj. He has given a duplicate ink for the printer because of which our printer has been damaged. Due to this problem, we are not able to print our important office documents. Due to this duplicate ink, our ink tank got damaged and now the servicing person is asking for charges. We can’t print our important documents and our work load is increasing.
Please look into this matter immediately. I m attaching the invoice copy also with it so you can take necessary actions. Our printer is still under warranty.
Looking forward for your help.
Thanking you.

Enclose :- bill copy

To, date: 03/05/2019
Epson india
Subject :- duplicate ink supply by dealer.
Respected sir/madam,
We had purchased new epson l380 colour printer from creative business solution from bhayander west dated on 24/10/2018 gst no.27awmps7662l1zj. He has given a duplicate ink for the printer because of which our printer has been damaged. Due to this problem, we are not able to print our important office documents. Due to this duplicate ink, our ink tank got damaged and now the servicing person is asking for charges. We can’t print our important documents and our work load is increasing.
Please look into this matter immediately. I m attaching the invoice copy also with it so you can take necessary actions. Our printer is still under warranty.
Looking forward for your help.
Thanking you.
Enclose :- bill copy

Hi sir madam,
As we are using epson printer l365 and its not under warrenty, its serial number is vhdk008742, in the name of manoj, we have given complaint to porur service centre as we dont have address.[protected] mobile number [protected]. We spoke to mr gokul on 18/4/19 approx because we have not received any receipt & they have charged 550 + 600. But we were facing the same issue. My problem not yet rectified, even we have not received any kind of response from mr gokul. Past 10 days they were telling same staff problem. Sorry to tell but we were very disappointed with this product.. Kindly
Reply through mail or mobile [protected] / 42167670. As soon as possible as this is a commercial purpose...

Printer : epson
Mode : l3150
Serial number : x5ep064715
Complaint : rear paper feed not working.
—

I had try to contact epson service centre at palakkad on 18th april 2019.
They didn't solve my printer's problem. Didn't get good response from their side. Palakkad epson service centre contact number : +91 [protected].

Regards,
Ajun
Mob :[protected]
Artech
East ottapalam, ottapalam
Palakkad, kerala - 679 101

Dear sir/Madam,
Kindly find attached copy of bill, I have bought a colour printer epson L805 on 18.12.2018 but it's not printing properly because of it technical problem or some other.I have registered complaint (copy attached) so many time but they failed to resolve my problem, now I am frustrated because of this printer, without proper colour print, I am unable to move my bussiness smoothly, kindly take it seriously because of your warranty, either you resolve this problem or change my printer with high priority.
Thanks and regards

Jodhpur sonography and diagnostic center
Jodhpur-[protected]

We have a epson l4160 all in one color printer having some issues for the last 7 months and got replacement for this printer 4 times. Still we have the same issue for duplex printing and cant print jpg files, if we print jpg files print comes in center only. After getting doa, they had sent the printer to epson bangalore office to study but till now no answer from their side. Service center people not picking our calls and epson kerala head not picking our calls. What should i do with this printer???

I am not a new customer of epson. Whenever i contacted their technical support, i have always experienced unprofessional attitude of their executives. They disconnect the calls without providing proper support.
They just don't care about their customers. Though they are serving their customers in our country since so long, they don't seem to have any technical support system of their own. They just log the complaint and provide contact no. Of the local franchisees.
This time i have purchased an ink bottle to refill the tank of my l800 printer and after refilling we are supposed to enter the id of the bottle in the system. As there occurred a problem with the app, i had to restart the process. This time when i enter the same id it isn't getting accepted. I was expecting that the technical support of epson would reset the id for me. But inspite of doing that they said that we have to pay for the service as the printer is out of warranty. Why should i pay just for getting the id reset when i have paid so much amount for the ink bottle. Though the printer is out of warranty, there is no problem with my printer.

We are facing continuous problem with the printer we can't able take printouts of atleast 10 pages. Paper is getting jammed again and again. We got serviced for 2 times from the espon service person but again we are getting same issues. Our printer is still under warranty. Please do something to get out of this issue.

We already register a complaint (Complaint no : inc[protected])

Often the paper is getting jam, we have to turn off and again restart it again. This is issue is happening continuous.
Please help me to sort out this

We are extremely disappointed as permanent solution not being provided in pimple saudagar, pune. Epson l1455 serial number is x2sl003757.

Epson l1455 serial number is x2sl003757

We are extremely disappointed with ignorance and not addressing our repeat requests for fixing issues on epson l1455 (Details below) -
Epson l1455 serial number is x2sl003757

Please ensure visit to check this printer in warranty and resolve our concerns

There is a problem in head. If we give light cleaning, medium as well as heavy cleaning, that too 5-6 times, there is a dark lines visible in a print. We also tried head maintenance, but still there is no good result in a print. We thought there might be printing media problem. So we tried with 3m brand. Again the result is the same. Please find some solution for our problem. We will be thankful to you.

प्रिंटर मॉडल न. L3110 सीरियल न. X5dz079613 दिनाक 29 jan 2019 को हमने ख़रीदा था प्रिंटर सही काम नहीं कर रहा है हमने उसकी शिकायत दिनाक 18/03/2019 को हेल्पलाइन नंबर पर की थी उस के बाद इंजीनियर प्रिंटर को देखने आया और प्रिंटर को सही नहीं करके गया हमने कंस्यूमर फॉर्म में शिकायत की जिसका कम्प्लेंट नंबर 1215211 है जिसमें प्रिंटर को बदला जाय और हर्जाना दे मेरे मोबाइल नंबर [protected] है

Epsone printer notworking properly scan and printing problem   replace all

I will parcheage epson m200 printer (Sl - *s2ly223497) on 09.03.2019 and install properly test page print very good but today morning i opened my shop and print a page but printing is very bad i can't understand on this problem.
So sir please send a technician and solve this problems.

Thanks & regards
Sisirangshu mondal

Epson team,
We've been following following issue with epson l405 and make several complaints so far
1. Connectivity issue : we are facing the connectivity issue regularly as we unable to use the wifi command & sometimes no print comes even connecting the printer usb cable.
2. Printing issue : some white lines are coming in print out & also sometimes paper comes blank from the printer.
For this we lodged the complaint 12 - 14 times. The service engineer visited every time, checks the printer for half an hour approximate & then said now the problem is resolved.
In last visit of service engineer he said that now the problem is in ink, so for it the another ink test engineer will come in next 2-3 days & he will resolved the problem. The ink test engineer came & checks the ink & said that you refilled the duplicate ink that's why you are facing the problem while i am using the original ink we got at the time of purchase and not refilled yet.
On 12 august 2018, at this stage as per printer report there are only 484 color pages, 724 b/w pages, & 2 blank pages prints taken (Refer the attachment). When i called customer care, they told that your warranty is void due to duplicate ink usage.
As per epson company the refill of ink is required after 6000 pages print, then how the ink test engineer is saying that you refill the ink.
We made a complaint over mail but nobody responded us.
Today as on 5th feb our black ink is empty and we have to refill with new original ink.
Kindly resolve our issue else i will file a case in consume court against epson how you make fool of your customer.
My contact no is
Vivek sambharwal
[protected]
[protected]

Attachments : 1. Copy of bill,
2. Ink test report.