Epson India Complaints & Reviews

Hi i have bought new printer on 23rd april with gst invoice. I have installed at my home on 25th april. Printing was working fine however when i start printing of photos on 28th its showing lining on the pictures.in all pictures its showing me the same lining while black or colour print both. I have registered an complaint on same date n request to engg to come on same day. I got an call from the guy (Service center). He said i cannot come today because i am residing too far from your complaint address, so i will come on monday. Then i received an call from one more guy n he asked for timing n said sir today our engineer is not available so complaint will be handle tomorrow. Today on 1st may he called n came for service n he found there's some issue. I told him i want my printer to be replace not repair as i got this issue in new printer which is 3 days old. Then he called to one of his senior n his senior said "sir aapko nahi kaarna mat karao, hum change nahi karenge". This is pathetic service i got from epson.

As we have bought printer Epson M 200 and in the box it showed that it can be run on windows xp sp1 or higher.. and our system is windows xp sp3 but it's not supporting our system.. technician are telling us to upgrade the system.. we might loose our data. Many technician have to check and install the printer but they cant install. So kindly revert us back Asap.

Please refer to JR number of my complaint - INC[protected]. My customer number is IN[protected].

With reference to the above complaint, it has been more than 30 days since the issue is not resolved. None of your mentioned Service Center you mentioned is ready to serve even after me given appointment. Lakshmi System and Technology is very rude in attending customer calls and denies any of the time options that I put forth. In fact, they are wrong in making claims that they are ready to serve the customer. I've attached proof of vendor not responding from my SMS log. I am also attaching proof of Work order sheet dated 31st March 2018 from which vendor has not responded. Because of no response from vendor, I had to raise follow-up complaint with Epson dated 09th April 2018.

It is very disappointing to note that Epson and vendor/Asscoiates is procrastinating for more than 30 days from the date of first service visit. This clearly shows that Epson is not interested in resolving the complaint. If Epson doesn't respond to my complaint within 3 business days, then, I'll have to take a legal action against Epson for deficiency in service.

L 380 board complaint _ april 5th 2018 serial no x2q5357030, but still date no respose in local service inginers, phone call no respond, i call tomorrow coming board but still date no board
How many days delay
Poor service in local authorised persons next day come next day come
How many days
Phone call no respond
Plz resolve the problem earlier

I purchased epson l405 printer on 4 april 18. Last 2 days i am waiting for epson technical person for printer installation. Nobody contact me from last two days. So i request you please send your technical person immediately.

My contact details

Baban patil
At - takai
Post - sajgaon
Tal - khalapur
Dist - raigad
Maharashtra, india
Khopoli 410203
Mob [protected]

Printer model no c462h ser no x2q5291741 purchased from harshit enterprise on 01 nov 2017 is not printing well in black cartridge. So, it is requested to provide a suitable mechanic for repair of the same printer. Address is appended below:-

2/3 gorkha rifles
Near 10 air force hospital
Hasimara
West bengal
Pin - 735215
Contact no - [protected]

From
Principal
Gthss murikkattukudy
Thoppipala
Idukki
Via kattappana
Phone mobile [protected]

Epson m200 model c472a serial no *s2ly168298*
Even after fillining ink we cannot print...
We have tried nozzle check, print alignment, head cleaning.. The unit is not responding
Being an educational institution it is very much urgent
It was a govt of kerala supply

I live in sriganganagar, rajasthan (India). I bought wi735 series laptop. The projector's lamp has been damaged and i have made the payment for new lamp. Its been 1 month now but the problem has not been resolved. I am fully dissatisfied with after services provided by you. I request you not to make any agent who gives this much poor services to the customers. I will never recommend your projector to anyone if my problem is not resolved.

Sir,
I had complained about the projector model no. Tw-8300 on 29th december 2017. Complaint no. Inc [protected] serial no. X[protected]l. A technician visited my house and upon inspection said that a part will need to be replaced and after a few days the part came which too did not work and the technician said that the part that has come for replacement is faulty and they will need to get it replaced again but the part has not come till date despite me asking mr. Vikas in meerut and epson co-ordinator mr. Maruti in kanpur but they do not bother to pick up their phones. Out of the 10 times i called mr. Maruti he picked his phone once and said that the part has moved from bangalore and will reach you in 2-3 days but to this also two weeks have passed but the part has not come.

Kindly look into the matter and get it resolved at the earlist.
Thanks and regards
Prashant gupta
Director
Jaswant sugar mills ltd.
Meerut

I was invited to join the epson service center no x2q5042078 made me aware of the fact that the service center was an engineer at that office but i did not know anything about the phone, but i did not know what to do and i did not complain about the service center to the raipur service center. I am thankful that i have been able to send a letter to the media, but i have been informed by the epson company that i do not know how to send a query to any of the questions related to this question.

Dear sir, i purchased epson l805 printer for the purpose of cd/dvd lable printing. But i am facing the problem with insert the tray. I am inserting the as per the given instructions and at given mark on the printer but it shows incorrect tray loading again and again. The same i tried lot of times but not getting any result. Please resolve this issue at the earliest

My printer was not work hi stop print there come massege is "the ink pad needs service."

Dear sir,

I am having epson l210 printer and 10 days ago my printer was not working and we called service support engineer from lakshmi system & technology (Echn48)- tambaram, chennai.

Day 1 service : they found the cable was problem, need to replace cable. Collected service visiting charge rs.250/-

Day 2: service engineer not come

Day 3 service: they found the board was problem, need to replace the board.

Day 3: service engineer not come

Day 5 service: the engineer replace the board then they said the machine paper input roller was problem and at the time they dont have the spare.
They collect rs 2007 for board replacement.

Day 3: service engineer not come

Day 4 service: paper input roller changed and he found the board is need to configured, so he is unable to rectify my printer issue.

Day 5: service engineer not come

Day 5: service engineer not come

Notice the service engineer was changed for every day. So no one have the proper record to handle the printer bug.

I have lost my business due to this kind of service. Please take the necessary action on my issue please resolve my issue.

With regards,
V. Sathish,
Pallavaram,
Chennai

I buy epson l380 printer on dated:[protected].
The printer sl. No. X2q5075317. Is under warranty field.
I complait several time in customer care, the customer care peoples is giving several compliant nos.
But my printer is still yet not ready. When i buying time we giving good service, all parts of a printer is warranty even single paise also don’t spend like tell, your service peoples are beggar’s is asking service charge and additional spare parts charge., i have lost my business, i was belived somuch about epson company, 1 month warranty was gone who fulfill my losses. Please solve my problem otherwise i will complaint to consumer court, and publish in all media don’t by epson products, because of worst service.. No warranty..

We bought epson tm220 printer. It was recommended by their sangli supplier vitrag computers. We needed a printer that was compatible for tally billing printing. So we bought it based on their recommendation. Now once we have understood, it is not compatible and doesn't give clear prints, they are not ready to give us any product exchange. The vitrag computers, which is their sangli supplier, says it's technical problem and epson will deal it and epson says its vitarag's problem.

At least epson india was expected to b professionally reliable. But we have received pathetic service.

We have lost are money time and energy because of this.

Kindly look into it.

Regards,
Medha kumbhojkar
[protected]

Dear sir,

What are you doing, your company no responded at this complain.
I complain online your server at 19-dec-2017. But not done my printer problem solve, my all working process stopped.

I have purchases a epson l380 printer serial no. Azq5066719 on dated[protected]. While printing, the paper does not print and leaves the paper out. Blue ink does not flash ink. Till purchases the printer and same complaint 4 times inform to your authorized service center m/s astron computer services, sigara, varanasi up and representative of service center attend the complaint & assure the same problem not in future. But same problem short out within month after repairing.

Epson india complaint status update [id: 1788726] at 27-nov-2017
Complain attended by your service representative and assure same above problem not in future. But same above problem coming after 1 week of repairing.

So, i requested to your solve this our same problem carefully. Otherwise i will be bound to take legal action.

Thanks & regards
S. K. Singh
[protected]

सर,
मैंने epson l 805 आर्डर किआ था | जो वो आ चूका है लेकिन वो install नहीं हो पा रा |
अब क्या दो दिन पहले लिए प्रिन्टर को सर्विस सेंटर ले जाना पड़ेगा?
और लेकर ही जाना पड़े तो यह प्रिंटर सर्विस सेंटर से ही दे |

धन्यवाद

Devendtra arya
Old jail road bikaner 334001
Contact number [protected]

जल्द से जल्द समस्या का निवारण करे |
अन्यथा complaint आगे करनी पड़ेगी |
जवाव कॉल द्वारा ही करे

I have a printer l360 purchased on[protected] not woking properly. Your no [protected] (No service available in this number) /[protected]Incorrect no) /[protected]Not functioning). No mean of other communication from two months. May i know how to avail service for my printer. My location - cuttack, odisha, 753008.

First toll free no. Working rarely. You are requested to contact me on the above no & may guide how to get service. My printer is not working from last two months.

Reply may be send in my emailid - [protected]@yahoo.com

We ordered epson printer from amazon for our organization. Since the printer had no wifi facilities, we called customer care toll free number to ask about 'how to connect it to the wifi router' and they gave us a local service number which is in velachery chennai.

A lady picked up and asked for our printer details. Finally she said, a technical engineer would contact us in 4 - 5 hours. A day has passed and no one called us.

Now i'm trying to complain about the service from the morning, but the people are saying that they have technical issues and they cant take my complaint.
And the local service people are not picking up the call

Worst service ever!

Dear sir,
I have bought epson lx-310 printer its serial no. Is: - q7ey172507 on 27/11/2017 from my earlier experience because i used l565, l380 and m200 before so we are premium customer of epson. I called to cc, submit my complaint no.4163744 as printer is not picking the page, and needed to be configure. The representative mr. Saurav visited to us on 28/11/2017 and said that he don't have any knowledge about dot-matrix printer...