Epson India Complaints & Reviews

I have very disappointing customer service experience with Epson. I have Epson Stylus Office TX300F printer purchased in Jan 2010. This printer has now developed some issue because of which it is not printing with its black cartridge. I have complained this with Epson service center in my city but they refuses to send any service engineer to my place. I have given option to pay for the site visit even then Epson is not sending their service to my place. While purchasing this unit, they boosted a lot about the after sales service and also committed lot of things. but since now my printer is out of warranty period they refuse to provide service even on payment basis.
I want your forum to escalate my complaint with Epson Management so that they send their engineer to my place to check my printer unit.
The service center owner against whom I have this complaint is Poonam Thakre in Nagpur[protected]/[protected]

FEBRUARY 2012,MY PRINTER GETTING PROBLEM ENTIRE THE WARRANTY PERIOD APPROX 5 TO 6 TIMES GETTING PROBLEM , in this time PRINTER KEPT IN SERVICE CENTER LAST month , no body say when i will get back ,no one give right answer to me i got frustrated ,i had used my printer only 3 month in one year
plz. reply me what to do

We are using L800 printer for texcad print purpose for last 6 months, after
buy this printer we are facing lot of problem, first this printer warranty
is only 3 months, ,ink pad changed, service error, maintenance error, ink
leakage, front tray open errors we are spend lot of money also for repairing
this printer, but problem is not solved every month we are getting problems.

12.11.2012 logged the complaint your people come & cleared the problem,
28.2.2013 given for service, again 21.3.2013 send to service centre, now your people telling to logical board problem & suggest for a buyback offer. we are login the complaint also, Our complaint number is INC[protected],but Epson persons nobody responding for this issue.
This has been a very unpleasant experience with Epson and I would not be recommending your company to anyone because of the pathetic customer care response I got from your representatives

Please take a action & clear the issue.

Best Regards

Krishna
systemadmin

Stori Fashion Pvt Ltd
# 2/5, 3rd Cross, Mysore Road
Bangalore-560026
Contact; +[protected]/[protected]
Fax; 91 [protected]
Mailto;[protected]@stori.in

website:www.stori.in

I had bought an Epson L200 printer on 22nd February 2012 with one year onsite warranty. Serial number NFZK029797.
JR no #INC[protected]
RMA no #INN[protected]

It stopped working in the first week of February 2013, which was supposed to be covered within warranty.

I called Epson customer care and registered a complaint. But they have refused to repair my printer under warranty even after supplying the necessary warranty receipts. Its been a month now and the printer is with them. They are demanding Rs 1200 to service the printer.

Please assist.

Dear Sir/Madam,
Very sad and frustrated with irresponsible attitude of EPSON SERVICE CENTRE,VASHI,NAVI MUMBAI.

I bought an EPSON Printer: Model:TX121 on 2/06/2013 and Extended the warranty scheme under Epson Extended warranty scheme to 2 years by paying additional amount.

After usage for about 2 months.Printer stopped working.Its power light is not coming and its in dead stage now.After contacting several times with Vashi service center they finally sent one person to repair on 08/09/2012 and he went back saying that Logic BOARD is defective and he will change it .Days passed on and keep them reminded to come and change the logic board once in every 4-5 days..They replied parts on order and will get repaired by sep.15 and then said sep 19 and even today on sep 22 they said it will take time to obtain the logic board..

I wonder is it such a big issue to fix a logic board or to get a new one ...why this kind of Drama form EPSON service centre.Printer is an essential device for me as related to my job i have to take print outs..I humbly request all customers this is what Epson is...For a small problem they are taking a month to repair..
I kindly request you to take proper action on EPSON Service Center to protect the interest of customers.

Regards
Mathew Alex
ONGC COLONY-PANVEL
NAVI-MUMBAI

Sir, I bought a Epson L200 Printer The serial No. is NFZK090095. I have call many time of customer care but they don not give me any response. Printer has not working properly. My Epson complaint no. is 180429. they told me that our executive visit your door step at least 24 hours but anybody person not come. I have lots of loss because I m a businessmen. I m hole depend on my printer. My name is Kuldeep Gupta My E-mail Id is [protected]@gmail.com
My contact No. is [protected].

I Bought an Epson L100 Printer from Arihant in Nagpur (Maharashtar)
It is WELL WITHIN WARRANTY PERIOD: in spite of my repeated requests and complaints There is no response for "after sale service"
I feel cheated after the purchase of Epson L100 Printer with the ink Tank
Complaint : Printing of only Black and Magenta. NO other colours could be printed. The ink tanks are full.
Whether dealer or the company would take cognizance of the complaint?
OR they are interested in, any way, sale of the product only.
-Rajendra Kanphade
Ravinagar Government Colony, Nagpur (India)
contact +91 [protected]

epsons printer has been with the service centre for more than a month and hasn't been repaired till now
and the representatives attitude is pathetic as after calling them they tell that the only option i have is to call the toll free no
and nothing will be done from their side

below is the mail logs sent by me to them







regarding the complaint i called your cc no [protected] and i was told to contact

some mr anees on [protected] (regional incharge)

after calling this no i was very rudely informed that i have to keep trying the cc no

thats the only option and nothing will be done from his side



this has been a very unpleasant experience with epson and i would not be recommending

your company to anyone because of the pathetic customer care response i got from your representatives





From: Mahesh Chandra <[protected]@yahoo.in>
To: calllog <[protected]@epsonindia.in>
Sent: Thursday, 9 August 2012 3:35 PM
Subject: Re: epson ME office 535 comlaint





the repair of my printer is still not done and its been more than a month

initially the person said that he needs to ordrer the head from the company which will take a week

then he again asked a week for another head than again another for some another part

now he says that the printer has to be sent to the company for repairs as he cannot do it



the printer has been with your service centre for more than a month now and it hasn't been repaired

and you are asking for more time

kindly do it urgently



AND WILL I GET THIS TIME PERIOD AS IN EXTENSION IN WARRANTY AS THE PRINTER HAS BEEN NON FUNCTIONAL
AND WITH YOU FOR THIS MONTH







From: calllog <[protected]@epsonindia.in>
To: "[protected]@yahoo.in" <[protected]@yahoo.in>
Sent: Thursday, 5 July 2012 5:11 PM
Subject: RE: epson ME office 535 comlaint

Thanks for mailing EPSON

Quote this JR NO for any Queries INC[protected]
Service Center Name Nimble Infotech Pvt Ltd.
Contact Person Atul Mago
Contact No. XXXXXXXXXXXX
Dated 7/5/2012

For any Query/Status related updates, please mail to below mentioned id:
For North region - [protected]@eid.epson.co.in

Regards,
Ramya

________________________________________
From: Mahesh Chandra [[protected]@yahoo.in]
Sent: Wednesday, July 04, 2012 4:36 PM
To: calllog
Subject: epson ME office 535 comlaint

dear sir
I Mahesh Chandra
mobile no XXXXXXXXX
address-
XXXXXXXXX


bought this Epson ME office 535 printer (serial no- *N8UY000588*) from
FUTURE SYSTEMS in nehru place on 20 april 2012 the printer is currently
not working (?? printer head is blocked as nozzle check doesn't print
and head cleaning isn't working)

I tried to complain about this on your CC no- [protected] and I was told
that complaint cannot be registered as my product isn't registered for
which i have to submitt the scanned bill to this e mail id

kindly register my product and complaint regarding repair for the
printer the scanned bill is attached as pdf thank you

My self Zakir Hussain From Nagpur India
My Email Id is [protected]@gmail.com
My cell no. is [protected]


Today I purchased a new epson L100 printer but it does not work can not print any thing there is no responce from customer care and local service center they can not lift the call so poor i tried so many times but i did not get any responce from thse nos.
[protected]
[protected]
[protected]

Sir
This is a designing firm located in Kochi, Kerala. I have purchased an Epson Stylus PRO 3885 ink jet printer costs about Rs.70,000/- April 2011 through local supplier of Epson. While purchasing we were promised good support and immediate delivery of cartridges. Two / three months back one of the cartridge has finished and ordered. While ordering the local supplier told us that the cartridge is not in stock and will take about 3 days to delivery. But the 3 days became weeks and we complaint through website. Then we got the cartridge after waiting more than a month.
But unfortunately while inserted the cartridge printer showed error. So we called the local service engineer and they attended (I appreciate, he came immediately). He said this is a defect of the cartridge and he given report also saying cartridge to be replaced. So we contacted the local supplier and they accepted the cartridge on 3rd June saying the same story of 3 days. Until now (26th June) we have not received the cartridge and the local supplier of Epson says, they don’t have any idea when the cartridge will come.
For about 3 months now, we are unable to use this printer. If this is the case how can I use the printer. Cartridges will finish again and again and each time I have to wait for months. Please note that the printer is just one year only and now this is the case what will be condition after 2 or 3 years.
Please advise me what I have to do in this.
Thanks
Shoy Jose

THIS THE SECOND TIME ONLINE COMPLAIN AGAINST THIS COMPANY FROM MY SIDE. DUE TO THE INCONVENIENCE I AM SUFFERING FROM, I HAVE THE WARRANTY BILL UP-TO 24TH JULY 2012 BUT THEY ARE REPLYING ME THAT ITS FINISHED BUT I STILL HAVE MORE THAN 1 MONTHS, SECOND THE VERY POOR CUSTOMER SERVICE AFTER CALLING FOR DAYS AND DAYS THEY ARE RESPONDING ME WHEN I AM NEAR TO MY WARRANTY PERIOD. EVEN NOW ALSO THEY ARE ASKING FOR MONEY FROM ME, BECAUSE THE ISSUE IS NOT COVERED IN THEIR WARRANTY PLAN AND SERVICE, ALL THIS TYPE OF HIDDEN TERMS ARE ARISING NOW AT THE END, I HAVE COMPLAINED THREE TIMES BUT STILL THE PRINTER IS NOT WORKING FINE, ALL BECAUSE OF LACK OF INSTRUCTIONS PROVIDED BY THE SERVICE ENGINEER.

Dear Sir/Madam,

I have purchased Epson Stylus 1100 printer on 26th May 2012.
Serial No is LP4Y002631. but within 2 to 3 days we noticed that output is having some scratches on it for
which I lodged a complaint accordingly. engineer visited my office premises and had a look on it.
He removed some small mechanism wheels and stated porblem is solved. but the same problem remain intact.
Again complaint was logged with the complaint no 112879 on 4th June 2012 and was attended. the engineer collected the printout samples for techincal feedback.
but since then we have not received any communication from the service center. When I called again we did not received proper reply as there
is a communication gape within the service centre.
Again as the issuse was not solved, We again contacted to company's toll free no[protected] for the same.
We were asked to contact Mr Lokesh Bhandari Mumbai Manger Epson. for getting Product Replaced.
Even after contacting several time to mumbai office we did not got any reply from any person incharge.

As the printer is newly purchased and has manufacturing defect and not getting any sales service for the same.

So i request you to please look in to the matter at the earliest as I am not able to use the printer for its intended purpose.


Regards

Archies Gallery Malad West

Ankit Savla

+91 [protected]

I PRINTER EPSON LX-300-II IS NOT PRINTING CLEAR .THIS PRINTER WAS PURCHASED FROM D.K.COMPUTERS,ANUPGARH AS ON 03 JULY 2011 WITH ONE YEAR ON SIGHT WARANTTY
THIS PRINTER WAS FALTED IN APRIL 2012 AND ME COMPLAINED IN SERVICE CENTER BUT NO RESPONCE ABOUT SERVICE
PLEASE HELP ME,
THANKS

PANKAJ AGGARWAL
M/S AGGARWAL TRADERS
MAIN MARKET
ANUPGARH DIST. SRI GANGANAGAR
MOBILE NO. [protected]

i bought new epson l200 15 days back, and now i am facing problem which is, iam not able to print black colour printout the black colour suplly in the rinter is obstructed by the electronic default which is unknown to me plz help out if any one can, as i have also contacted the customer care but no response from th e company on any perspective.

Sir,
I had bought an EPSON TX111 all in one printer 2 years back for approx Rs 3000/-. Initially in the warranty period the scanner started giving trouble and the scanner unit was replaced free of cost by the company. Now the unit is out of warranty and again the scanner unit has started malfunctioning and the same problem has recurred. I delivered the unit at the authorized service center in Chennai. They called me and told that it would cost Rs 2500/- for the repair.
Sir, I would like to know that is there any provision for free repair of the unit since the same problem has recurred.

Deepak. P

I had called the epson customer care no.[protected] and inquired about the black cartridge for TX121 (91N Black) which costs Rs.250 inc of taxes on friday 23.09.2011
The customer care representative asked me if i wish to order a cartridge which will be delivered to my place for free.
I confirmed with him that there will be no delivery chargers for the black cartridge (91N) and placed the order.
They said it will be delivered to me within 2-3 days.
I called up on monday and then again on tuesday 27.09.2011 and spoke to operator named Rahul to enquire about my cartridge.
He gave me the number of the delhi office[protected]. Then when i called up delhi office they told me they wont deliver the cartridge for free additional Rs.100 would be charged and was very rude with his tone.
This resulted in time wastage of 3 days and a lot of inconvenience and the toll free number keep on saying they will deliver it for free and WILL TAKE YOUR ORDER WITHOUT GIVING YOU THE RIGHT INFORMATION.
AFTER SALES SERVICE of EPSON INDIA is pathetic. Hewlett Packard (HP) doesnot charge its consumers for delivering ink cartridges and their service is also very quick.
Epson would never be able to match HP service position.

I purchased a printer e year ago an Epson printer.
Like me are thousend of people with a similar complaint. Is about the ink container and pad replacement.
I am a very talented person, I also have a eletric knowledge from collage. So I serviced my printer, new, pad, new container, but the message showing is the same; ink pad insaturated, contact your dealer.

The real fact is that Epson have specila sofware tool to reset the faulty error on the printer.
Those sofware are not available to the public.
Of course Epson want to sale every year a new printer or want you to take your printer to their own techinicians.

WHAT IS HAPPENING IS THAT THEIR PRINTER HAVE A CLOCK, when it reach the end the printer stops working .
Can you immagine if your car wiull do the same one day, and for you to take it to a mecchanic charging as much as he wants?
What about skilled people like me ? why cannot do a service to my own car ?

I am sorry but this will have to be stopped.
Is an illigal robbery to people like me. to the nation itself
Those are crooks .

I will do my very best to espose them on every web site as I can.

I have Purchased Epson Stylus TX121 All in one Printer one year ago.
I Used Epson 71N and 91N black Cartridges many times as they say to buy original Epson genuine ink cartridges but it didn't print pages as they mentioned on the box
like Epson 71N Should print around 250 pages but the actual output is hardly 120 pages it costing me almost above Rs.3/- per print same output and cost ratio to 91N Cartridges
Printer is awesome but the carrying cost for home users like me is too high which is frustrating and giving me the feeling that i have been fooled with the lower price of the printer Rs. 3200/-.
the cartridge becomes empty many times when it was needed.
print cost is not as per mentioned on Epson TX121 box which guarantee the per page print cost is less than Rs. 0.50/-
Per print cost in cyber café is Rs. 1/- to Rs. 3/- today

Purchased epson FX-2175 on 27.04.2011, but giving repeted problem. Every btime the service centre guy taking few hrs but with littele results. Due to my nature of business difficult to kill time. As the product is giving trouble since begening wwnt to replace, but not getting proper reply fro m the company.seRIAL nUMBER jnvy088989

One Epson all in one CX5500 Serial No. K37V016658 purchased on 07 Feb 2008 from Prestige Computers & Technologies which was having 2 years warranty and within warranty period 2 times printer become unserviceable and made it clear by Epson service IMAGE IT SOLUTIONS, Shop No. 8, 1st FLOOR, Panchasheela Towers, Parklane, Secunderabad-500 003 Phone [protected]. Before 3 months from today just after completion of warranty again printer become unserviceable and again I contacted same Epson Customer Care they played with so many ways last 2 months as printer was in my home town (West Bengal). I compeled to bring back the printer again in Hyderabad and again I contacted and Epson CS told to contact IMAGE IT SOLUTION. I contacted IMAGE IT SOLUTION and they told motherboard problem and it will spend 3500/- so better to purchase new one. Presently same printer costing in market 3300/- and I asked them how repair cost can be more than new one? They not replied and told me company only interested to sell cartridge. Then I email on 21 May 2011 to Epson Customer Care and told them if it so then you are compelling me to go consumer forum, after 2 days on 23 May 2011 they contacted to me and told they will do the needful within day but after that they neither contacted nor done any thing. On 26 May also I email them but not replied. Kindly make arrangement to repair the the said printer. My mobile no. [protected] and email id: [protected]@yahoo.co.in