Epson India Complaints & Reviews

Address: Bahir Khand , Haripal , Hooghly ,712405 ,West Bengal

I bought an EPSON L130 INK JET PRINTER Serial No VJ5K274300,
On[protected], My product is under warranty .
I have been facing a problem for the last 30 days. My device is not Powering up suddenly.
I called your toll free No [protected] and gave a Complaint. My complaint is :-[protected] on[protected].
Your customer support Did not co-operate Properly. Every day They Told That Executive Will Visit But No one Came to Short out My problem. After 13 days, the Executive Will Visit and solve the problem on 26/8/21.
But today I am suffering from the same problem with the printer. The device is not Powering up suddenly.
I called today your toll free No [protected] at 11;27 am and gave a Complaint. My complaint id is :-9594559 . After some time Mr Subrata Mondal called me from [protected] mob no and said that he was called from Epson service center and Misbehaved with me, with his Arrogant attitude ...That person's behaviour is shocking to me ... I will not tolerate this kind of behavior...I am taking steps with Consumers Foram. and I will go as far as I can go.
All the necessary documents are with me .

Oct 21, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2021

Epson India Customer Care's response Hi Satyen, we regret the experience you’ve had. We request you to please re-register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN and share the new complaint number with us. We regret the inconvenience caused.

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Address: aayam consultants,sco 46,canam plaza,ff,office 102,sec 11,panchkula,Haryana.134119

Hi I am a user of Epson L1800 its Sr.No.is UBNY011748 . there is some issue of paper feeding from last two months, I visited service center in Sec 42 Chandigarh earlier they told me that Feeder assembly will be change I said ok and I called many time on reception mam said feeder still not arrived, today on 30/Aug/2021 when I call to ask for the feeder assembly An Engineer Mr. Parkash was on phone and he reply that Feeder was arrived one month back and finished, Nobody called me and informed me that feeder arrived even they have my contact no.
Kindly do the needful. I am still suffering.

Thanks & Regards
Mohit
[protected]

+1 videos

Oct 1, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2021

Epson India Customer Care's response Hi Aayyum, we regret the experience you’ve had. Please let us know your complaint number and contact details. You will hear from us soon.

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Address: Anantapur

25days back i have submitted my printer Epson l3150(X5EP221673) in epson service center in Anantapur for repair under warranty. Yesterday i got call from your service center, they said that your printer is ready(repaired) you can collect tomorrow. Today i went to service center to collect my printer, the service center person is showed me my printer along with one print copy. So i request them to give a same copy print from my repaired printer after then i compared both the print copies and i found lot of differences between what he showed print before, and taken print infront of me. I asked them about the quality difference between them. He silently taken my printer inside again with out answering my question. So what i understood is first showed copy has taken from other printer not my printer. They tried to make me fool.

Epson India customer support has been notified about the posted complaint.

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Epson India Customer Care

from Ahmedabad, Gujarat

Aug 9, 2021

Verified Support

Hi Laxman3776, we regret the experience you’ve had. Please let us know your complaint number and contact details. You will hear from us soon.

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laxman3776's [Complaint's author] reply, Aug 11, 2021

They resolved issue in the printer and returned in the same day. I am giving you some information from they had given receipt. Date&Time: 12-07-2021 06:20:28, Job No: 21334, Serial Number : X5EP221673 & Accepted by: Tanveer.

Thanks for your support.

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Website: epsonshop.co.in

I purchased L1800 printer you're online Wed site 🇮🇳
8-7-21 but i not received my printer till now when i mail company support
the tell me your product dispatch date is finally 25th July 2021 but
no massage or email me When i asked him what is the reason for dealy
no answer he told me your printer Dispatch now on 22nd august
again i asked him why ?
no answer

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Address: VAPI ,GUJRAT

Printer is not accepting papers and working not continuosly . EPSON M2140
MODEL NUMBER - C651A
SERIAL NUMBER - *X5JX015414*
19/07/21

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Epson India Customer Care

from Ahmedabad, Gujarat

Jul 22, 2021

Verified Support

Hi Medico, sorry to hear about that. Kindly contact our toll-free number[protected] or[protected] or give us a missed call at +[protected] for assistance. We regret the inconvenience caused.

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Address: H/NO:33 gandhi basti tinali islampur road guwahati-781003

Regarding service center I have never seen like this irresponsible people in my whole carrier, not very professional, they don't know even how to deal with customer, worst service I have seen ever...I made one complain against my printer of warranty period but they are not taking valid response.

Aug 24, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Epson India Customer Care's response Hi Prince, sorry to hear about that. Please provide us with your complaint number, your product’s serial number, and your mobile number. We will get in touch with you soon.

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Website: epsonshop.co.in

Ordered Epson Ecotank 5190 printer in official Epson India website (https://epsonshop.co.in) on 9th June, 2021.

Problems : (1). Tracking of order can't be done
(2). Received email (not through official email ID) on 2nd July that product to be dispatched by maximum 12th July. Same confirmed by the representative when i called
(3). 13th July : I called again. Got response after more than 4 hours that product to be dispatched only after 16th August.

My next step : Cancelled the order since delivery or dispatch date still not confirmed.

Reasons : Official Epson India website mentions dispatch date to be 12-15 days which might be extended to 3-4 weeks. If they can't make delivery, why unnecessarily take the order!!! Printer prices have gone up significantly since the last 1 and half months.

Steps required by Epson India : (1). The website should clearly mention that product isn't available in Indian warehouses, rather being imported from foreign countries. Dispatch date will depend wrt current COVID situation on foreign countries as well.
(2). Customer should be contacted via Epson's official email ID (and not through personal email ID of their representative).
(3). Customer should be able to track the product.

Aug 23, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Epson India Customer Care's response Hi NK Boro, sorry to hear about that. Please provide us with your order number and your mobile number. We will get in touch with you soon.

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Epson now only sells printers and no service and spares. Bought L1455 for 65000 and trusted Epson but i am cheated

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Epson India Customer Care

from Ahmedabad, Gujarat

Jul 22, 2021

Verified Support

Hi Aaron, sorry to hear about that. Please call us on our toll-free number[protected] or register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share the complaint number, the product’s serial number, and your contact number with us. We regret the inconvenience caused.

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Address: C-620 J. J COLONY NIRMAN CHOWK MADANPUR KHADAR NEW DELHI -110076

Printer is not print its
serial Number : X6NYO56862
Prodeuct Model L3110 EPIL

Epson India customer support has been notified about the posted complaint.

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Epson India Customer Care

from Ahmedabad, Gujarat

Jul 13, 2021

Verified Support

Hi Lekhraj, sorry to hear about that. Please call us on our toll-free number[protected] or register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share the complaint number, the product’s serial number, and your contact number with us. We regret the inconvenience caused.

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Sir,
I have purchased the L3110 printer No.*X6NY068653* on[protected] and since its purchase it not functioning properly . Upto this time since its date of purchase I have made 9 times complaint to customer care details are as below_
Sl. No. Date of complaint Proposed time for Rectification
As per Stander days by customer care
(1). [protected] 03 days
(2). [protected] 03 days
(3). [protected] 03 days
(4). [protected] 03 days
(5). [protected] 03 days
(6). [protected] 03 days
(7). [protected] 03 days
(8). [protected] 03 days
(9). [protected] 03 days

The said item was supplied by M/s Fateh infotech Hoshiarpur, Punjab, India who is also having a authorized service Center of your product. He has charged Rs. 12, 500/- against a printed price on the packing as MRP 11, 899/-. The said dealer is not providing me any copy of the bill and replying very rudely. Your intervention is necessity of the time. It pertinent to mention here that I am already in possession of one L130, and l380 ( Qty 02 Printers) which are still working very nicely. I am small shop keeper and loosing my business. That since its purchase Scanner, two ink tube, Ink motor have been replaced yet the product is not giving proper service and supplier M/s Fateh Infotech is not bothering and have blocked my whatapp No. also, The reputation of product is being hampered due to his lackness behavior . I though of informing you sir for sorting out my problem before going toconsumer Court.
Hence it is therefore prayed my product please be replaced with new one and get me excess amount refunded with interest and advise the supplier to provide me proper GST Bill.

With regards
Salinder Singh Garha
For
Baljeet Internet Cafe,
Mobile No.[protected] ( INDIA)
email:[protected]@gmail.com

Epson India customer support has been notified about the posted complaint.

Jul 11, 2021

Updated by Salinder singh garha IconConsumer Complaints - Indian Consumer Complaints Forum

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FAQ’s
Salinder singh garha

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Epson India — Complant regarding malfuctioning L380 printer No.*X6NY068653* since its purchase
S
Salinder singh garha
Jul 11, 2021
Mark as Resolved

Sir,
I have purchased the L3110 printer No.*X6NY068653* on[protected] and since its purchase it not functioning properly . Upto this time since its date of purchase I have made 9 times complaint to customer care details are as below_
Sl. No. Date of complaint Proposed time for Rectification
As per Stander days by customer care
(1).[protected] days
(2).[protected] days
(3).[protected] days
(4).[protected] days
(5).[protected] days
(6).[protected] days
(7).[protected] days
(8).[protected] days
(9).[protected] days

The said item was supplied by M/s Fateh infotech Hoshiarpur, Punjab, India who is also having a authorized service Center of your product. He has charged Rs. 12, 500/- against a printed price on the packing as MRP 11, 899/-. The said dealer is not providing me any copy of the bill and replying very rudely. Your intervention is necessity of the time. It pertinent to mention here that I am already in possession of one L130, and l380 ( Qty 02 Printers) which are still working very nicely. I am small shop keeper and loosing my business. That since its purchase Scanner, two ink tube, Ink motor have been replaced yet the product is not giving proper service and supplier M/s Fateh Infotech is not bothering and have blocked my whatapp No. also, The reputation of product is being hampered due to his lackness behavior . I though of informing you sir for sorting out my problem before going toconsumer Court.
Hence it is therefore prayed my product please be replaced with new one and get me excess amount refunded with interest and advise the supplier to provide me proper GST Bill.

With regards
Salinder Singh Garha
For
Baljeet Internet Cafe,
Mobile No.[protected] ( INDIA)
email:[protected]@gmail.com
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Address: Nehru Place, New Delhi.

Serial Number: X2Q5230803
Service Request Number: INS[protected]
Date: Sat Jul 03 12:21:06 IST 2021

I registered complaint as per above details i got a call & they ask me to come to there service center. but i am unable to do so later i got a call on 6 July, we agree that they will send the engineer at my place but no engineer visited. today again i got call that engineer will come around 12 pm but again same thing happened no visit was made & around 2 pm i am getting call i will visit after 5 pm.

How can trust on you. Please tell me

Aug 15, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

Epson India Customer Care's response Hi, apologies for the delay in response. We have been informed by our internal team that, the issue is now resolved. We request you to please let us know if that is not the case. Thank you.

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Address: bus stand mungaoli

Purchase karne ke 3 din baad se hi paper aane laga, complaint ki to koi abhi tak check karne bhi koi nahin aaya. service center walo se bolte hai to kehte hai jisse purchase kia ubke pass jakar bolo. jo bhi dikkat hai, to fir service center ko kyu athuorised kiya hua hai.

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Address: Kalar 143507

Printer not printing when we try to print plain page came out of printer
Printer Serial No *X6NY031995*

Aug 5, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

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Epson India Customer Care

from Ahmedabad, Gujarat

Jul 2, 2021

Verified Support

Hi Satwinder, sorry to hear about that. Please call us on our toll-free number[protected] or register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share the complaint number, the product’s serial number, and your contact number with us. We regret the inconvenience caused.

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Address: Delhi

I Purchased EPSON printer 10 Days ago and my printer showing an error after 4 days of purchase. I am very disappointing with the products of EPSON. I already call in customer care so many times they are provided my complaint no but there is not further response by any one. I am waiting from last 1 week but there is no support from EPSON.

Kindly do not purchase EPSON printer.

I am going to attached printer error video as well.

This Is My Printer Serial No - vj5k306409

Regards
Vikas Kashyap
[protected]

Aug 5, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2021

Epson India Customer Care's response Hi Vikas, sorry to hear about that. Please call us on our toll-free number[protected] or register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share the complaint number with us. We regret the inconvenience caused.

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Address: Delhi

I Purchased EPSON printer 4-5 Days ago and my printer showing an error. I am very disappointing with the products of EPSON.

Kindly do not purchase EPSON printer.

I am going to attached printer error video as well.

This Is My Printer Serial No - vj5k306409

Regards
Vikas Kashyap
[protected]

+1 videos

Aug 5, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2021

Epson India Customer Care's response Hi Vikas, sorry to hear about that. Please call us on our toll-free number[protected] or register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share the complaint number, the product’s serial number, and your contact number with us. We regret the inconvenience caused.

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Address: 86 GANDHIGANJ MAURANIPUR JHANSI UTTAR PRADESH 284204

Line is appearing on the paper while printing/photocopying

Aug 5, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

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Epson India Customer Care

from Ahmedabad, Gujarat

Jun 24, 2021

Verified Support

Hi, sorry to hear about that. Please call us on our toll-free number[protected] or register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share the complaint number, the product’s serial number, and your contact number with us. We regret the inconvenience caused.

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Address: D2-7,PINAKINI, PINAKINI NAGAR,SULLURUPETA,NELLORE,A.P

Colour printing is not proper, even though all colours are sufficient in the ink tanks

Aug 5, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

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Epson India Customer Care

from Ahmedabad, Gujarat

Jun 24, 2021

Verified Support

Hi Sreenivas, sorry to hear about that. Please call us on our toll-free number[protected] or register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share the complaint number, the product’s serial number, and your contact number with us. We regret the inconvenience caused.

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Address: Aman chaman computers sabalgarh morena mp

The printer not print clear or does not print

Aug 5, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

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Epson India Customer Care

from Ahmedabad, Gujarat

Jun 22, 2021

Verified Support

Hi Chman, sorry to hear about that. Please call us on our toll-free number[protected] or register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share the complaint number, the product’s serial number, and your contact number with us. We regret the inconvenience caused.

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Address: Reghunath.K.C, Devikrupa,East chennamkary.P.O, Kavalam Alapuzha ,Kerala 688506. PH 9495441825

Epson Inda model no L3150/ Printer /copier and scaner Colour
Serial No. Z5EP279659/01/12/2020.
March Ist week of I st incident date
Eranakulam Kerala [protected]/2357218/[protected]
Paper stucking and colour mixing, already complaint registerd but not clear the complaint clearely.
Requesting replace the product
Product is not useful

Epson India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2021

Epson India Customer Care's response Hi Reghunath, sorry to hear about that. Please provide us with your complaint number, your product’s serial number, and your mobile number. We will get in touch with you soon.

Jun 22, 2021

Updated by Reghunath.K.C Complaint NUmber 2896529/
Serial Number X5EP279659.
Mobile NUmer [protected]

Jun 22, 2021

Updated by Reghunath.K.C Complaint Number INC [protected]

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Address: GWALIOR

Dear Sir,

I, Swapnil Agrawal, wanted to buy the Epson 6170 Ink Tank Printer.

I enquired in Gwalior and found out that M/S VASHISHTH TECHNOLOGIES is dealing in Epson Printers.

I called them to place the order, however, the person was extremely arrogant and rude. Further, the person demanded all advance payment in cash i.e. around Rs.21, 500/-. When I asked for the bill, he said that the bill will not be provided.

It is imperative that the bill be provided first so that I can release the payment, however, despite repeated requests, the aforesaid person did not provide the bill and told me that I need to make the payment in advance and he will provide the bill in a future date.

Please note that I have all the call recordings of the aforesaid scenario.

Also note that not providing Invoice/ Bill of Supply of supply of goods is an offence under the GST Law. I reserve my rights to report this incident to the Local and the Central GST Department as well.

Further, demanding Cash amount Rs.21, 500/- is also an offence under the Income Tax Act and I also reserve my rights to report this incident to the Income Tax Department as well.

The said person Mr. Vashishth is extremely rude, arrogant and illegal kind of person. I tried to contact another Epson Dealer in Gwalior to procure the said printer, however, it came to my knowledge that Mr. Vashishth had already contacted all the dealers and told them not to supply any printer to me.

Mr. Vashishth's behaviour is entirely anti-consumer and anti-competitive. Further, due to such issue, I was afraid to procure any Epson Printer from other sources such as Online as well because Mr. Vashishth owns the Service Center for Epson and it was made abundantly clear to me that I would not be provided any services for Epson due to such issue.

Dear Epson Team, please note that these are the kind of persons who undermine your quality and desist us from purchasing your product. I wanted to buy your printer due to its high quality at affordable price and Epson printer was recommended to me by several persons, however, merely due to these persons and their illegal behaviour, I was unable to purchase the same, even though, I needed the same urgently.

I request you to kindly take up this matter as the same is extremely urgent and integral to the reputation of Epson.

Thanks and Regards
--
Thanks & Regards
Swapnil Agrawal

Aug 11, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2021

Epson India Customer Care's response Apologies for the delay in response Swapnil. Please allow us some time as we look into your concern on priority.

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S

swapme1333

Jul 17, 2021

No communication has ever been done with me after Epson India put their comments on my complaint. Epson's service and their promptness or the lack thereof, is quite evident by this incident wherein they lost a customer and they did not even care to investigate the issue.
Clearly shows the worst of Epson India. Will never buy anything ever from Epson, would not recommend anyone else to do so either.

Epson India Complaints & Reviews

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Chep Co-oparetion From Epson Support

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Model L1800 Printer

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My printer is not yet repaired and service center staff all are fraudsters

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I purchased printer L1800 Epson online store but not dispatch my printer

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Not working properly and needs to be repaired.

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Epson L805

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Extended delivery date

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L 1455 dead for the last 4 months no head available

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Printer not print

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Complaint regarding malfunctioning L380 printer No.*X6NY068653* since its purchase

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Printer L380 not working properly

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Showing paper jam and errors

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Printer Not Printing

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EPSON L130 Paper Back Issue

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Epson L130 printer paper jam problem

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Line is appearing on the paper while printing/photocopying

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EPSON l3110 Printer colour printing problem

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Print not clear or print mistake

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Paper stucking and colour mixing

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Complaint regarding Epson Dealer in Gwalior VASHISHTH TECHNOLOGIES, GWALIOR

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Complaint regarding malfunctioning L380 printer No.X6NY068653 since its purchase