Hi,
I have taken a LPA loan with Equitas bank 6 months back. I have been asking them to give me soft copy of the LPA agreement. They are not responding and acting on my request.
When approached the customer care, they had to say that LPA agreements will be with the branch the LPA was taken.
The local branch where the LPA was taken they say the LPA is with head office in chennai and cannot provide it.
I had tried reaching them on mobile, email and even in person several times to the bank and their office in Begumpet as well. It now they haven't provided the needful documents I am asking for.
The sad part is there is no online account or access given to me and there is no proper organizational hierarchy present. I am not understanding whom to escalate this matter.
Hope this channel I am registering the complaint help me in directing me in right path and help in taking this message to the right teams.
Thank you in advance. Was this information helpful? | 
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