Essar — digital payment

Sir i am regular customer of essar petroleum but today i have go to sri shiv sakti petrol pump bara devi kanpur up for filling the petrol of rs 510 at 12.05 pm where a petrol pump operator mr arvind kumar pandey very badly talk to people. I request to please fill 510 petrol i will make payment through debit card. He said card machine is not working we not accept the money from card then i further request him then he very badly give me machine and said do transaction with this if you can. I found machine correct and my payment done easily but the behaviour of all the petrol pump staff is very bad. As essar is very reputated company in india this type of people produce negative image of your brand. Kindly take suitable action and inform us so that we can having faith with essar in future too. H ow can any petrol pump denied to take payment digitally.