[Resolved]  eTechies — Laptop not returned with proper procedure

Address:

Pune, Maharashtra

I had problem starting my laptop. So I contact Etechies. They said technician will visit my place and try to fix issue at my place itself. If that is not possible, the technician will take laptop with him and check what is the problem, fix it and will return WITHIN A WEEK. The technician came to my place and he said laptop need to be taken to office. He noted serial numbers of parts in receipt. Original receipt is with me and xerox is with the company. After a day, I got a call that my hard-disk is faulty and need to be replaced. I refused to replace my harddisk and return my laptopback. I got my laptop AFTER 2 WEEKS(1 WEEK was told). When I asked to show me parts so that I can verify serial numbers of parts with those in the receipt, the person said he was just delivery man and he doesn't know how to show it. I returned the laptop saying that I want parts to be verified. I called the company several times but they never picked up because I HAD ALREADY GIVEN THEM MONEY. When I received call from them and explained them problem, they were not agreeing with the verification of parts. I had to convince so many people. There is no coordination among the people with whom I talked. Everytime, I had to explain same story to everyone. Its obvious to show parts while returning when they took laptop with noting part numbers.