Ethernet Xpress — No Internet Connectivity, Unstable connection and poor Support

No internet connection for the past 48 hours. Called their support teams several times and they keep advising it will be resolved shortly. I keep calling but they said ticket will be raised and issue will be resolved soon. But no tickets raised and no one calls back nor has my internet connection been working for 48 hours. Every week I have to call them to complain about no internet because every week we have some problems such as no internet connection (Internet drops out/disconnects) or very slow speeds and they take their own sweet time to resolve. Never provided any compensation for the amount of stress it has caused me and the amount of work lost due to no internet. I work online. They took Rs 6000 initially for a connection saying it was a very reliable Fiber Optic connection but so far it has been nothing my completely unreliable. We are on a 8Mbps connection but hardly get 3.5Mbps. They seem to promise a lot but once I paid the Rs. 6000 connection cost that's about it I've had from them. Poor speeds, no reliability and no support and 1-2 of 7 days no internet and the stress to call them again and again to get problems resolved every week. Please refund my money back.