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I have exactly same experience. Was your complaint resolved?
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Really a scam website. Guys please do avoid this website. I ordered a purple katan silk saree for 31k. And they asked me to pay prepaid and will give 10% more off. So I payed the 28k and the product I received was a cheaper quality silk not worth even half the price I paid and a different colour also. When I contacted them for return they simply said as per company policy no returns. And now I have filed a consumer case to stop this online scam and no others should loose their Money and become a victim of ethos.