Etihad Airlines — Refund for the flight cancelled in August 2020 from London Heathrow to Hyderabad

Website:www.etihad.com

I have booked return flight for my mother in law Shobarani Goliyala in Etihad .
flight from LHR- Hyderabad via Abudabi has been cancelled reference no: YZWBWY and ticket no:[protected]. It's been 2 years after chasing 20 plus times and hours of call and sending all bank details too, amount hasn't been refunded. Always get a response, refund under processing.
in July 2022 one the customer manger Imad Sleiman called and sid he will arrange refund in 14 days still no response
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