Everest Bank Ltd — Complaining about cash deducted but not withdrawal

Address:New Delhi, Delhi, 110092

I am writing this on behalf of my sister's ATM card issued by one of your branch
of kapilvastu taulihawa. The card has been used by her in Delhi where she tried to make a withdrawal transaction of amount 10000 Indian currency, the ATM machine did not dispense the cash but it has been deducted from the account.
he transaction was made on 18 april 2017,
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    Delhi
    Delhi
    India
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