Evok — bed is not of proper size and defective

Address:

Gurgaon, Haryana, 122001

We have purchased a queen size bed on 30th oct from evok jmd regent arcade mall. Although the delivery was on time but when installed we found that bed is not of proper size. When we called on store they simply told that they only sell the product and for any problem we have to call to evok care. After calling multiple times they lifted the call in evok care and they sent a carpenter to check. Instead o[censored]nderstanding the problem he started justifying and then he connected to his manager mannu ram whose response was too bad. All the time they were telling that the bed size in evok is different from any other queen size bed available in the market. This was not told at the time of selling and more over it has not been mentioned in the bill or the card kept beside the product with details. Not only this they claim the size of bed as 1500mm x 2000mm, and the size is even different from that size. Then we visited to the store they listened and said that they will try if they can do something. But after 2 days when we called, they simply told that nothing can be done neither repairing nor replacement.

This kind of cheating cannot be expected from a company like evok.