[Resolved] Evok — defective bed yet to be replaced

 
1 Review
Bengaluru, Bangalore District, Karnataka, India
 [email protected] on May 30, 2018
Had purchased a clinton king size bed in the month of april 2018. The bed was defective and we were told it would be replaced. Despite several reminders to the jp nagar (Bangalore) store manager - mr. Dhananjay and another manager by the name mr. Kiran, it is yet to be replaced. It is now may 28th 2018 (1.5 months!).in between i visited the store and mr. Dhananjay asked me to choose an alternate bed and that it will be delivered in 7 days (This was around 4th may). We chose a hamburg king size bed but we are yet to receive any update about it (More than 20 days)! Worse - dhananjay has stopped taking our calls and mr. Kiran informs us that dhananjay has quit and he doesn't know what he has promised. He now asks for more time.

So it will be close to 2 months since i received the damaged bed and both these gentlemen have stopped taking calls and responding. Feel thoroughly cheated. Repeated mails to evok customer care have not elicited any response.

defective bed yet to be replaced
defective bed yet to be replaced
defective bed yet to be replaced
Complaint marked as Resolved Aug 11, 2018

Complaint Status


[May 31, 2018] Evok customer support has been notified about the posted complaint.
Verified Support
Evok Customer Care's response, Jul 11, 2018
Dear Customer,

Greetings from Evokcare!!!

We are thankful for your feedback and assure you that we are continuously working to improve and deliver best experience in terms of products and services.

We have received confirmation from our team that the bed was replaced with an alternate bed of your choice on 3rd July 2018.

For any further service assistance, kindly contact us at Evok care @[protected] or email us at [email protected] We are open for our customers during all seven days a week, between 11am to 7pm. We will be pleased to serve you.

Assuring you best of our services.

Thanks and Regards,
Sachin,
Evok Care
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    22%
    Complaints
    125
    Pending
    16
    Resolved
    23
    phone
    +91 12 4477 9201
    +91 12 4477 9200
    location
    Unit No 301-302, 3rd Floor Park Centra, Sec.-30, Gurgaon, Haryana, India - 122001
    Evok - defective bed yet to be replaced