Evok — Estalio King size Bed : Support beam cracks in 5 days o[censored]se

Address:

Gautam Buddh Nagar, Uttar Pradesh

We bought an Estalio King size Bed this month. The support beam has cracked within 5 days o[censored]se. Company has agreed to the fault but wants to replace support beam. We are unsure and would rather have money back since we are no longer sure of the Estalio model design and also of EVOK brand. Any people in this forum who can share if there experience in recent time has been good with Evok ? or if they have also faced a issue like ours. Has anyone had the experience of invoking return policy 4.8.4 where returns and cash back is assured ? Sales order No. - 1021SO[protected] Customer No. - 1021CUST[protected] Thanks Sumeet