Evok — exchange/ replacement request

6th june - i have placed the order no: 10869199

7th june - cancelled the order within 24 orders as per your cancellation policy due to size constraints which you have acknowledged as well on the same day.

Despite this you have gone further and created the sales order on 9th june and despatched the product.

I received the product yesterday at my doorstep despite 20+ mails instructing to either exchange or cancel the order.

The dimensions are too big for my hall and as i have requested earlier kindly arrange for cancellation/ exchange for this sofa (https://www.evok.in/travis-fabric-l-shape-sofa-left-grey/p/[protected] as soon as possible.

Kindly address the situation as it is going on for 3 weeks now with no proper response other than the template one.