[Resolved] Evok Furniture — Extremely Poor Quality of Dining Table

 
2 Reviews
Hyderabad, Andhra Pradesh, India
 jaina70
We would like to inform you that by looking at Evok Brand reputation, We have bought a Dining Table, Item Code IT[protected] Greece Dining Set 1 + 6 ) from your Evok Outlet at Road No. 36, Jubilee Hills, Hyderabad ( Store ID - 2008) on 21.02.2014 ( Sales Order No. 1015SO / 13-14 / 0000617. We are very disappointed to know about the quality of the Product. This is totally shocking that How a reputed Brand like you can deliver such a pathetic quality. Some of the Highlights for your quality are Very Poor Finishing of Chairs & Table, Their are marks / scratches which are just covered by Polish. In Table, Two Legs have cracks The Side Strip ( Used to Fix Frame & Top ) of Table, Got cracks while fitting. We don't know what will happen in future to this. One Chair is uneven, having imbalance on floor Ply on the Cushion of Chair got Crack, just on 3rd day, just by sitting on chair. We have informed to your staff and they are saying that we are doing some thing, but nothing concrete till now. You would agree that Dining Table is a Durable Items and having a big investment of Rs. 40, 000, everyone expects that It should last for years. If we have such a poor quality just after a week of purchase, how can we be assured that It will last for years. We don't have any Trust on Quality of this Product and even any Product of Evok, So we would like to return this and want our money back. Best Regards Atul jain
Complaint marked as Resolved 
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Evok Customer Care's response, Jan 05, 2015
Dear Mr. Atul Kumar Jain, This has reference to our previous communication dated 2nd January 2015 regarding your dining chair service. As confirmed telephonically today at around 11.30 am by Mrs. Jain to our customer relations (Pratima), that your dining chairs were serviced and placed up to her satisfaction now. Once again we thank you for patronizing evok products and assure you of our best services. Yours Truly, For HHRL Customer Relations
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Dear Mr. Atul Kumar Jain,
We thank you for your valuable feedback. At the outset without any prejudice we regret for the inconvenience caused.
As confirmed telephonically by Mrs. Jain to our customer relations (Pratima), on 4th December 2014 at around 2.40 pm that your dining table was replaced and matter was resolve up to your satisfaction.
We will arrange an assistance shortly regarding your dining chairs service, as confirmed to Mrs. Jain by us on 30.12.14 at around 4.15 pm.
Once again we thank you for patronizing evok products and assure you of our best services.
Yours Truly,
For HHRL
Customer Relations

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    Evok Furniture - Extremely Poor Quality of Dining Table