Evok — Furniture Quality Issue

I had purchased a sofa(3+2+1+1) from EVOK Faridabad on 15 March 2021 Sales order ID:[protected] . There is size mismatch issue in 1+1 set and some cracks on center table, the compliant has been registered on 3 July'21 for the same (MJ53458). i have been following up for the same and no resolution has been given to me yet.
The service manager at the store stated he will replace the set at the earliest but now denying and not agreeing to do it.