[Resolved]  Evok - Hindware — Damaged parts in new Venice King Bed not replaced even after 2 months of delivery.

Address:

Bangalore, Karnataka

Hi Evok Care Team, I am escalating the matter. It has been too long time since I raised my concern about damaged parts in the Venice king bed (Sales Order No. 1014SO/14-15/000471 dated 28/9/2014) delivered to me but no action has been taken to replace those damaged parts. There has already been 2 inspection done by Evok team but every time the person who visits my home takes some snaps and goes back to disappearance. Last week I got a call from a person who introduced himself as Evok carpenter/polisher and told me that he will visit my home on Saturday to repair the damaged part but he too never turned up after that call. I want to understand, how many visit Evok needs to confirm the damage in the bed. I had already informed the installation team about the damage on the very first day during installation and I as well as they took snaps of all the visible damages in the new bed? I had also sent you those snaps. I also want to understand, why the carpenter/polisher was being sent to my home for repair work when I was given the damaged piece right from the beginning? I demand for the replacement of the damaged piece, not its repair. Such kind of lagging behaviour from Evok team is certainly denting its brand image. Please look in to the matter with due priority and arrange for the replacement ASAP. Thanks, Ravi Prakash