Evok — leather part of the 2 seater sofa started peeling off after 2 months

Address:

New Delhi

I purchased this expensive alex new recliner sofa 3+2 last year on 27th april 2019 believing in branded product. But within 6 months i was proved wrong as the leather part of the 2 seater sofa started peeling off. After raising the complain and several follow ups they finally repaired it. At that time only i raised the concern to the evok person that i fear that the same would happen with the 3 seater sofa as well. I was quiet disappointed with the quality and asked to change this product which they denied. Now before it completed a year my fear came true. Leather part of the 3 seater sofa also started coming off. I raised the issue on 23rd april 2020. But they replied that due to covid-19 lockdown it might get delay in resolution. But after writing so many times they replied that they can't take request for out of warranty product. But to bring into notice, the issue was raised within warranty of 1 year. But they have not contacted me even for a single time. I am fed up with this product and want them to change it. Also the company should seriously think about their product quality if they want their business to exist in this competitive market as we have better options. Please resolve it asap.