Evok — magna new recliner 3+2+1 sofa set

Address:

Gurgaon, Haryana

I bought magna new recliner 3+2+1 sofa set from gurgaon evok showroom for rs. 1.14 lakh in october, 2017.
I am sorry to say that the leatherette of the sofa shows cracks at different places within one and a half years use. Recently, my son who used this sofa hardly for one month regularly for watching football matches, one of the seat's head-rest leatherette skin started loosing big patches and a gap of six to seven inches with other seats tilting to one side. At the time of purchase i was given assurance that this leatherette will go for at least 10 years but this is the condition after using it partially for two years. We are three persons only in a family and all are working and use this sofa rarely for sitting purpose on holidays only.
After complaining at customer care, they said they will charge 30, 000+taxes for repairing of leatherette and if the frame of this sofa requires any change for the gap in seat, they will charge according to the cost of the frame, springs etc.
This shows the poor quality of product of evok that even paying after a lakh the sofa will require another half a lakh for repairs only after a year or so. The quality of product sold by you is of very poor and only false promises were given to us that it will not give any problem for at least ten years by evok representatives. I also assure that in future i will not go or recommend anybody to buy any evok product.
My suggestions to evok is to look into my complaint and give me a concrete solution to my problem.