[Resolved] Evok — sofa skin damage

 
3 Reviews
Faridabad, Faridabad District, Haryana, India
 Dashin06 on Dec 26, 2018
I have recliner sofa (Megna) sofa skin getting damage and from last 25 days after the complaint there are no action and when i called the person they said the color difference would be there.

And they are asking for full amount for repair, while they said that we are not sure that the color would be match or not.

Kindly take an action.

Date of complaint - 7 dec 2018, there are no action after that.

Contact no - [protected]

Complaint marked as Resolved Feb 8, 2019

Complaint Status


[Dec 26, 2018] Evok customer support has been notified about the posted complaint.
Verified Support
Evok Customer Care's response, Dec 29, 2018
Dear Customer,

Greetings from Evokcare!!!

We are thankful for your feedback and assure you that we are continuously working to improve and deliver best experience in terms of products and services.

Our Service Executive has already conveyed to your regarding the nominal charges for repair as product invoice date is 22 Apr 2017 and the product is covered under warranty against manufacturing defect for a period of one year, we await your confirmation and advance payment to plan pick up. Also note that Leatherette has a tendency of lot variation from time to time.

For any further service assistance, kindly contact us at Evok care @[protected] or email us at [protected]@evok.in. We are open for our customers during all seven days a week, between 11am to 7pm. We will be pleased to serve you.

Assuring you best of our services.

Thanks and Regards,
Sachin,
Evok Care
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

EVOK is a fraud company. They don't know the meaning of after sales service. They talk about precision, they give all lame justifications for their bad quality and measurement. We have purchased a queen size bed. They claim that they give size as 2000mm X 1500mm (though it is not as per market standard). When we measured, it was not even as per the size they claimed. Moreover the fitting is also too bad. They don't even respond to the complaint.

EXTREMELY BAD QUALITY LEATHER. It got damaged in just 5-6 months. I have followed up with Mr. Srikanth Reddy atleast 100 times, each time he just said - Maa'm I will call you back which never ever happened. I need escalation email ids please.

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    Evok - sofa skin damage