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[Resolved]  Evok — unable to repair product and delaying on promised service

I placed a complaint about defect in sofa around a month back which i purchased through evok three months ago. The carpenter came to inspect the product and got my complaint confirmed for tomorrow 27th jan 2019 to get repaired. I just got a call from him saying it cannot be done tomorrow as he got an order to go somewhere else.

Is this how evok treat their customers and break their promises. I am already quiet disappointed in their product quality and now the service. Would never recommend someone to buy anything from evok and rather consult some carpenter.
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Complaint marked as Resolved Mar 14, 2019

Complaint Status


[Jan 26, 2019] Evok customer support has been notified about the posted complaint.
Verified Support
Evok Customer Care's response Jan 28, 2019 Dear Customer,

We regret any inconvenience caused to you. We request you to kindly provide the contact number given during the booking of this product & sales order number. We shall get back to you at the earliest once the details are provided. Alternatively you can also call us on[protected] or email us on [protected]@evok.in

Assuring you best of our services.

Thanks and Regards,
Sachin,
Evok Care
Verified Support
Evok Customer Care's response Feb 05, 2019 Dear Customer,

Greetings from Evokcare!!!

We are thankful for your feedback and assure you that we are continuously working to improve and deliver best experience in terms of products and services.

Your product was repaired on 03 Feb 2019 and we have received closure confirmation from your end.
For any further service assistance, kindly contact us at Evok care @[protected] or email us at [protected]@evok.in. We are open for our customers during all seven days a week, between 11am to 7pm. We will be pleased to serve you.

Assuring you best of our services.

Thanks and Regards,
Sachin,
Evok Care
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    Evok
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    214
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    Evok  Phone
    +91 12 4477 9201
    +91 12 4477 9200
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    Unit No 301-302, 3rd Floor Park Centra, Sec.-30, Gurgaon, Haryana, India - 122001
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