Ex-Servicemen Contributory Health Scheme [Echs] — ECHS card not issued

Website:

echs.sourceinfosys.com

I, Chand Singh Service number (142970 H) PPO number (09/97/B/S/01846/1993), have applied for 64 KB ECHS card for self and wife in January 2021 Via Application No ([protected]).It is June 2021 till date we have not received any response from them.
Difficult to connect navy records at mumbai as they don't pick up the phone.Can you please redirect this application to the concerned department
so that the echs card can be issued at the earliest.