Ex-Servicemen Contributory Health Scheme [Echs] — I am complaining about my father's treatment and misbehaive

Address:

Balewadi pune

I am a daughter of Ex serviceman . My father is in pain from last month ...He has a internal headache and heating head, and overall face paining.
Echs doctor shweta sharma echa pune observed and refer to neuro department for next day.
When next day we came early morning 8 am neuro Doctor and HOD of Neuro Col vikram Asturkar ( SR ADV (MED) & NEUROLOGIST ) not helping us. They said neuro OPD day is only Tuesday and Friday but dr shweta sharma not told us to about the OPD days.
My father is in lot of pain and suffering a lot, then why all doctors and HOD of the Neuro one of a responsible person behaving like this...They not helping and cooperating us. Their behavior is very rude and arrogant.
My father was an army person and his 22 years of life to give indian army...For country's protection then why all responsible people in army behaving like this to every army person after they retired why ??