Exide Industries Complaints & Reviews

I have purchased a Exide Battery from your Dealer -

R.S. AUTO ELECTRICALS, A-4/20, PASCHIM VIHAR, NEW DELHI- 110063.
Name of proprietor- Sunil Sharma, Vikrant Kundra.
Cont No's- [protected], [protected], [protected], [protected], [protected].

I've purchased the battery in the month of April- 2008 & after 2 months it stopped working. i gone to the dealer but they closed this shop & when i tried to contact then after listening my problem they disconnect my phone & not respond after that.

They people are doing nothing but harrasing the customers like anything also playing with the goodwill of your prestigious company.



Batter details :

Battery Type- 12m*2.5 LC

SM- 461330/7G7


Your authorised dealer is destroying your company's reputation.

I am afraid if the battery is not replaced, i have no other option but to approach the consumer forum.

Hoping an early reply in the above matter.

Rakesh Murjani
Paschim Vihar, New Delhi
Cont No- [protected]

Dear Sirs,

I have purchased one New Exide Xpress battery, Type MHD 600, Mfg Code 4E7 & Card No 44991959 on 15.09.2007 from One of their Authorized Dealers M/s Sri DURGA BATTERY CARES, 138, M.B.T. Road, Muthukadai, Ranipet – 632 002, Tamil Nadu vide Invoice Bill No 1477 Dated 15/09/2007.

The New Battery was two times, in discharged condition on 15.11.2008 and 24.12.2008 and the battery gravity level was in Red mark level & the voltage was around 9.9 Volts only. The Dealer/ Service Engineer charged my Battery and gave me after two days. Likewise it has troubled me often.

In the mean time, I came know that from the Manufacturing Code that the battery has been manufactured only on May 2007 and the dealer has sold it on September 15, 2007 which is 5 Months old which is transparently, not known to the customer/us. As per Warranty Clause 18. “Please note that in case period between date of manufacture and date of sale is more than 3 months the warranty will not be applicable. It is understood that, the dealer has given me the wrong Battery with wrong Warranty card. Hence the dealer is reluctant to replace the battery. The Warranty Period Expires on 14.02.2009 as per the Guarantee Card.

In of view of the above I am requesting you to kindly advice the Dealer/Service Personnel to replace the Battery under warranty condition. Expecting your early reply/Action in this regard.

V.Rajendran

After i purchased the exide battery the authorised dealer is refusing to replace the defect product only within 2 days of purchase.

sir,
i purchased inverter and battery on 14th jan 2008 fm motor agencies corporation at gree park new delhi.after some time i faced problem with my battery regarding back-up.
he then collected the batterry from my place and now he is charging 500 rs as service charge, although my warranty period is not expired.
pls help me out as soon as possible.

I am driving a Kinetic -4S. Last fortnight; I had replaced my battery since it was old. After replacement the vehicle is not self starting as it should be. According to the dealer there might be some problem in my vehicle. So subsequently; I checked my vehicle through authorized kinetic showroom in Pune----No faults with the vehicle; battery unable to take load, discharges frequently.
Now the dealer is refusing to either re-charge the battery or replace it. After enquiry;I found out that this is a know issue with the dealer i.e. either he provides a faulity battery or an old one to the customers.
The dealer name is: D N Shede, Powerex Battery Industries, Sinhagad Road, Pune. Cell Number: [protected]

Dear Sir,

We would like to inform you that we had purchased a Exide Battery from Energy System, 34, Sher Singh Complex, Naya Bans, Sec - 15, Noida vide their Invoice No.984 Dt.09.09.2008 but just after 15 days of purchase, it was not working, when I try to lodge a complaint to the concerned supplier, they misbehaved and said that when I will be sufficient time I will rectify it, and cannot replace it. They came on 28th Sept'08 and return back on after rectify(a copy of proof is also with us), when you will ask to see, we can show it to you.

Now again this battery is not working and when I complaint to the said supplier on saturday, he replied that our battery is o.k. and your generator is not o.k. when I checked from outside engineer in another generator, we found that this battery is not working and it is defected. Again we called to the said supplier, they replied that when we will be time we will take it and will rectify.

We, therefore, request you to kindly solve our such problem or suggest us where we should go to solve it ?

Thanks with Regards,

Ahmad
[protected]

hai i bought exide freedom 9 amps battery for my bullet with in 3days of purchase the battery showed its scarface by not charging and dimming head lamps an horns an when i went dealer with warranty card he dint replace the battery neither he said contact him after 2 days to get the repalcement do i need to wait so investing money and running vehicle with out battery

Praveen
Chennai

i purchased a bike around 4 months ago.it came fitted with exide battery which gave out after some time.when i took the battery to exide industries ltd in okhla new delhi.they jus told me they can do nothing about it.due to the battery giving poblems i have been in difficult situations at times.my last appeal would now be in the consumer court if exide does nothing.the details are. TYPE:ZSC0- 12V14L-A2 MFG CODE:2E8 SL NO:155248

Dear
sir/mam

I was purchased new Battery of exide model mhd 700 (hitachi)Powersafe Battery on 17/10/2008 from sri kalpana battery works, trichy, tamilnadu .But after 3 days it was not working totally. it is a Company Manufacturiing defect .
exide Dealer was not
giving the replacement of that battrey .so, I would like to appeal this problem in cosumer court .


I am waiting for your positive response.
(battery no: 06361/cg8

With Regads

P.RAMESH,[protected]

I had purchased EXIDE Battery MA 35 R SL No. 01739 with the manufacturing code being 416 for my car on 22 Feb 07 having a warranty period of 4 years. Since the date of purchae the battery has been given for repair thrice and the problem is yet to be solved. The battery was taken for repair on 22 Aug 08 by Mr Sanjay and Rajesh (Bat Mobile service) with the promise of returning it after a week. I waited till 29 Aug 08 and when no body came to return the battery, I had to proceed to Delhi for some urgent work. After return on 27 Sep 08, I again had to chase for the battery and after so much delay, a service battery was given which was faulty.My own battery was said to have been lent/rented to somebody else.After lot of complaints again, another service battery was replaced on 06 Oct 08. Still the whereabouts of my above mentioned battery are not known.
After lot of emailing, the service engineer (Mr Umesh) detailed by the regional Manager of Lucknow (Mr satyendra Verma), approached me and offered to give me another battery stating it to be a new one. When I asked warranty on it, I was told that warranty will be given with respect to the date of purchase of my previous battery. This is unjustice and undone. This is nothing but a case of misappropriation.
Now, I request that after so long duration of lending/misuse by third party, my battery has previous battery has become second hand. It is requested that case may be taken up with Exide industries to provide a brand new battery to me with warranty starting from the date of it being handed over to me for use. I also demand an amount of Rs. 10, 000/ from the EXIDE industries for making me immobile and causing me a lot of financial loss and mental harassment.In case my above plea is left unactioned, i will be forced to file a case against Exide Industries in consumer court for causing mental trauma and discomfort. An early action is requested under intimation to the undersigned.

Car Battery details-
Dealer: R S Electricals
A-4 /20, PAschim Vihar ([protected], [protected],[protected]
Date of purchase: 23rd Aug 07
Warranty period: 18/36 months
Status: In warranty
Type: Exide ATB 38B20R for Rs 2933 + 367 (tax) = Rs 3, 300/-
BILL IS WITH ME

On 31st March 08, car battery problem was checked by BatMobile[protected] / 8) wherein service van no. 8602 arrived at my place in Paschim Vihar.
Battery Specific Gravity
Cell 1 1250
Cell 2 1230
Cell 3 1230
Cell 4 1230
Cell 5 1250
Cell 6 1275
They drove the battery to their Okhla workshop & reverted back after 3 days with the above status saying that battery is now working fine.
I ran my vehicle for another couple of months till Oct 08, i called up BatMobile again for battery not working wherein i was told that Exide car helpline vehicle is down & so they can't attend the vehicle. I[censored]rgent, take the battery to the shop wherefrom you purchased it.
Unfortunately, the dealer from whom i bought the battery is no more dealing in Exide batteries & hence i was made to bear the cost of it.
On 1st Nov 08, I took my battery personally to Wazirpur (Exide Industires Limited, c/o Indo Arya center), [protected] wherein Manoj took my battery for checking & kept it for 3 days & i was told to collect the battery on 4th Nov. I finally reached them on 5th Nov & i was assured that battery has been repaired & will now work fine.
Status given to me was below -
ON RECIEPT ON 1ST NOV
Battery Specific Gravity
Cell 1 1190
Cell 2 1200
Cell 3 1100
Cell 4 1220
Cell 5 1220
Cell 6 1230

AFTER REPAIR & CHECKUP
Battery Specific Gravity
Cell 1 1250
Cell 2 1250
Cell 3 1250
Cell 4 1250
Cell 5 1250
Cell 6 1250
As per them, battery was kept on charging from 1st Nov 08 (4pm) to 3rd Nov (11am)
I was handed battery with full assurance that it will not fall again.

Unfortunately, after 9 days of driving battery went down again while on my way from office
Nobody (BatMobile @[protected]/8 & Exide Supervisor in Wazirpur @ Mohan Singh) responded to my rescue on 14th Nov 08 evening hours 6-7pm.
I'll be suing the Exide batteries for improper, inefficient & pathetic support.
IF ANYBODY CAN HELP ME IN KNOWING HOW TO RAISE A CASE IN CONSUMER COURT, PLEASE CALL @ +[protected]MANUJ SACHDEVA)
I DONT UNDERSTAND THE TECHNICL TERMS OF GRAVITY & ALL.
ALL IM BOTHERED IS THE WORKING BATTERY THAT SHOULD NOT HAMPER MY DAILY REGIME.
DESPITE 2ND PROBLEM REPORTED WITHIN A YEAR OF PURCHASE, THESE PEOPLE SHOULD HAVE REPLACED THE BATTERY TO CALM DOWN THE USER & MAINTAIN THE CUSTOMER REALTIONS RATHER THEY INJECTED FUEL TO THE FIRE.

I'M SERIOUSLY PISSED OFF
CAN ANYBODY PROVIDE ME THE CONTACT NUMBER OF EXIDE BATTERIES, CUSTOMER SUPPORT MANAGER as everytime i call them in Jhandewalan, they dont give me his/her extension.

SUPPORT IS ZERO.
DNT BUY EXIDE BATTERIES EVER...I DID A MISTAKE, WILL NOT REPEAT IT...

I have purchase my Inva tubular battery on 30-April-2007. Whose serial no.3N7-22030.
From 6 to 7 months i watch that after every 20-25 days, water battery gets end (empty) and the backup is also gets reduced.
Within 20 days, the water tanks gets empty...is not the normal condition of battery.
So you r kindly requested to please consider my problem.
Thanx...

Dear Sir,

I would like to bring into your kind notice that I had purchased an Exide Battery from your authorized dealer M/s Expert Auto Spares, Kazmi Complex, Ambala Road, Saharanpur vide their Bill No.1791

The above battery has been Burst in my house due to which my some others furniture’s have been damaged and my brother was also mat with an accident and some injury take place, however he is save. It is also necessary to mention here at the time of purchasing the battery, I had faced lot of problems in the battery for which I had lodged the claim with your dealer and inspite of making several requests your dealer had supplied another battery to me, but it was very painful to me, your another battery was also not working properly and I had again contacted with your dealer to replace the same again. Accordingly, after repeated reminders, my battery was replaced by your dealer and now my battery has been burst in my house, it clearly that all the batteries supplied by your dealer was not working properly and the same were supplied to me by a melafied intention of your dealer . Photocopy of the original bill and replacement bills, issued by your dealer are enclosed herewith for your ready reference.



Thanking you,



SANJEEV SHARMA)
6/5788, NEW MADHO NAGAR,
VISHNU PURI,
NEAR RAJ BHAWAN,
SAHARANPUR – 247 001
M.NO. [protected]
Encl.As stated.

CC: M/s Expert Auto Spares,
Kazmi Complex, Ambala Road, SAHARANPUR 247001

I had purchased 1 new exide battery from Kishan Batteries - Sikandarpur Gurgaon in Mar08. However after 2 months of purcahse battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut. After complaining this to the Vendor Kishan batteries who adviced to replace this battery with company we handed over the same to him. Even after 3 months of giving the battery we have not yet received back the same. We had done several followups & reminders & every time we get some or other excuse. This has been a very bad experience & destorted the image of Exide batterries & the dealer like Kishan batteries should not be used for purchase of batteries.

We bought the Exide INVA Tubular IT 500 battery on 08-04-08 from BALAJI POWER SOLUTIONS(Shop no.1, Kartik Plaza, Jinsi Nala No.1, Lashkar, Gwalior. Ph.no[protected].But after six months i checked the back up and found that at 500W(5 ceiling fans working non-stop) it only worked for 40 minutes.Is it enough?
I compliant to the dealer.He said that gravity is low and suggested me to charge the battery at high current and charged us Rs.100. But still there is no change in the back up of the battery and the condition is still the same.
The invertor we are using is LUMINOUS 750W.
Please tell me that whether i have the right to get my battery replaced in this situation and what is the duty of the dealer and your company in case of such kind of poor performance of battery?

This was the complaint which i sent earlier. But there is no response from u. Kindly reply me in this context and give the solution to my problem.

Hi ALL,

Myself Raj Rajpal, going thru simiular problem as my other friends in this post. Bought Exide battery 4 months back facing charging problem since 3 months, dealer saying Invertor problem & not responding. Invertor guy replaced invertor but still same problem.

Can anybody help me to reach the regional head of Exide or the team who looks after the complaints seriously.

Raj Rajpal
[protected]
Mumbai

I had purchased a Car Battery from your Authorised Agency Batra Auto Centre, Shop No.[protected], Sector 32 - D, Chandigarh on 20/06/07.

The battery details are:

Model - MA35R
Mfg Code - 4K6
Sr. No. - 26026

First day after putting the Battery & even after a long drive the charge indicator did not work. On reporting this to the agency, they said that all the indicator bulbs are faulty but the battery is working fine.

After 4 months, during winters, the car did not start as the battery had got dischrged. I called a local mechanic & he started the car with his battery. since the month of November 07, there is a constant problem with the battery as it gets drained.

I have since then called your mobile van for the service, 1st on 21st March 08 & 2nd on 2nd July 08 to check & repair the battery but the battery still gets drained.

I have also got my Car checked for current leakage & alternator condition but they are working fine.

I would request you to please look into this matter & replace my battery as with winters, the problem will happen again. It is a real big embaressment & inconvenience that too after buying a product from your company.

Pls do revert with a resolution.

Thanks

SAKET ANAND
+91 [protected]

A K GUPTA
3-A MAHALAXMI ENCLAVE
JANSATH ROAD,
MUZAFFARNAGAR, U.P.
PHONE[protected],
MOBILE [protected]


dear sir,

my tubular battery ist 500 was not giving proper back up.i lodged the complaint to gomti agencies 147c, vakil road new mandi muzaffarnagar u.p. from whom i had purchased the battery, since it was under the gurantee period.they took away my battery on 20.5.08at 5.20 p.m.battery serial no was 66946.after several days my wife inquired about the battery.alway gomti agencies owner replied that it is under the charging process.once the owner of gomti agendcies badly misbehaved with my wife over the phone .i avoided my wifes complaint about the dealer s behaviour and i contacted to your ghaziabad office at phone no[protected].the person, perhaps mr amit jain, was kind enough to respond my query.i had several telephonic conversations with the above telephone no along with his mobile no [protected].finally in august the person attending the above mentioned mobile no advised me very politely that he has sent a new battery, in place of my old one to the dealer i .e. gomti agencies.i visited a number of times, his shop for the new battery.the owner of the gomti agencies always said that it is on the charging process.finally today he badly mishandled with me and said that he has no battery.he shouted at me that take your battery from the company directly.are around 5 months not enough to rectify one customers complaint.i strongly condem the behaviour of your above dealer and seek stern action against him.i request you to kindly keep me updated for the follow up action.thanking you

To
M/S EXIDE BATTERIES,
Industries Limited.

D/S
We purchased one EXIDE XPRESS battery Type MHD 1500 Mfg Code 3B7 Sr. No 98709 on 27, 03.07 from M/S KIRAN ELECTRONICS, Bhatsalapara, M.N.K.Road at Rampurhat in the Dist of Birbhum-731224, WB.

The said battery has been giving treble for the last three months which was reported to M/s Kiran electronic, who recharged the battery several times during the last three months but the charge did not sustained more than one to two hours, lastly on 20.09.08 they took the battery along with the warranty card, for replacement by a new one as per condition but We have not yet taken any new battery returned .

This is for your information and taking necessary action.

Thanking you,

Yours faithfully.



Date29.09.08
POLYCLINIC
N H 60, P.O. Rampurhat
Birbhum

Copy to..
1..

Sir
mene 4 mahine pehle bike purchase ki jiski battery kharab h gayi hai service center se bhi do bar rechrge kra li hai par vo thik nahi ho rahi hai meri bikeka horn nahi bajta hai
me use change krana chata ho par service center wala change nahi kar raha hai isse aapki company ki goodwill kharab hoti hai
me faeidabad me rehta ho aur service center old faridabad me hai mera phone no-[protected] please koi kada kadam uthaye