[Resolved]  Exide Industries — Replacement battery different model instead of IT-500 model

Address:

Exide Service Center Bangalore

Exide battery technician Israel came to address the complaint for IT-500 battery on 17th Nov 2021 to my residence and informed the battery needs to be tested in exides Service center and taken my inverter battery along with him.He has informed I will get my battery or a new battery on 20th Nov 2021. When I called up him on 19th Nov 2021 to know about my battery he has informed me that he will get a new battery on 22nd Nov 2021 as my old battery is not working.When I called up on 22nd Nov 2021 he has informed he will get it on 23rd Nov 2021. When I called up him today he did not take my call so I spoke to his supervisor who has informed they will send replacement battery. Today technician Israel again visited home with new battery of totally different model saying IT-500 model battery is stopped and told another technician Balaji will visit to check and install it. When I called up Exide dealers they told IT-500 model battery is available and Israel told lie.
I have requested him multiple time I need same model battery IT-500 and he has denied.
I want IT-500 model battery which I have purchased and gave them along with my original bill copy.
Please help me.