Exide Industries Customer Care
Exide Industries Limited
Customer satisfaction rating: 1%
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554
COMPLAINTS

Exide Industries Customer Care

Exide Industries Limited

Address
Exide House, 59E Chowringhee Road
Kolkata
Kolkata District
West Bengal
India - 700020

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
1%
Complaints
554
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Exide Industries Complaints & Reviews

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Exide Industries — exide battery not serving within guarantee period

 Avi Jain Lucky on Jul 10, 2018
Exide Industries — battery performance
May 2018
I baught New exide batteries that is in warranty yet but performance is too bad it's all like Dead batteries I visited service centre and I didn't found any resolution from there.
I am unsatisfied with the exide services and product.
It seems I wasted my money on exide batterie.

Regards
Avi Jain
[protected]...
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Exide Industries — battery performance

 Sanjeevb1991 on Jul 6, 2018
I baught 4 New exide batteries that is in warranty yet but performance is too bad it's all like Dead batteries I visited service centre and I didn't found any resolution from there. They are totally failed to find issue and they return me all batteries after 4 days without any resolution.
I am unsatisfied with the exide services and product.
It seems I wasted my money on exide batteries....
Complaint comments  Read comments [1]Complaint category Public Transportation

Exide Industries — exide not serving within guarantee period

 anand patodi on Jul 2, 2018
Purchase from:m/s jain petrol supply co., hazaribag-825301, jharkhand invoice date:[protected] exide a8l6a0 2x123 battery exide 12vlt. Within 15 month of purchase ups and battery both are not working. Many times i had called in exide's toll free customer care no. But no call made in this no. Then i request m/s jain petrol supply co. For my problem. He sent a company's person with me after 3-4 days of complain. The company's person told me that the gravity of battery is in worst condition. He say me to charge battery from outside. Than it may works better. I have charged my battery but after 1 hours...
Complaint comments  Read comments Complaint category Business & Finances

Exide Industries — harassed by exide

 saahil243 on Jun 10, 2018
I have purchased the exide inverter battery last year, but from the last 2 months the battery is not working properly, so i make a complaint to customer care, till here it was fine but unfortunately the true story starts from here.

Firstly i called the dealer to see the problem he checked each n everything thoroughly and tell me that the battery having the manufacturing default so he suggested me to call the customer care of exide.

After complaining, i got a call from their engineer name was mr vikalp, he told me ki sir today i could not come is it possible if i come...
Complaint comments  Read comments Complaint category Electronics & Appliances

Exide Industries — inverter

 Ponnycyriac on Jun 9, 2018
We bought an exide inverter almost an year back. We had several issues frequently with the inverter. The short term solutions didn’t work and it seems it has some electrical connectivity problem. We contacted dealers and they connected us to main dealers in kochi.

Though we received a call from them that they will be reaching shortly they never showed up. It’s been more a month now and the inverter is just a junk that is taking up space at my house.

Please do the needful and resolve it immediately...
Complaint comments  Read comments Complaint category Employees

Exide Industries — battery charging problem and dealer respond bad

 biraj.pratidintime@gmail.com on Jun 8, 2018
Dear sir/mam

I bought a exide battery in 2016 from sm's battery world assam. But now i faced charging problem then i drooped the battery at your registered exide dealer. The dealer respond not so good and after 10 days they had not given me the following battery on good condition. For your reference i enclosed herewith soft copy retail invoice. Kindly solve the problem soon....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Exide Industries — faulty cell observed on bts site in bsnl karnataka

 Dgm MS on Jun 4, 2018
Sir,
Please refer to our bsnl karnataka circle purchase order mm20-21a/2016-17/vrla/exide dated 31.05.2016. On the above order, battery cells were supplied under invoice no [protected] dated 30.07.2016 to bsnl mangalore. One set was installed at kamila bts site on 17.08.2017 which was supplied under lot 040716. Out of this, one cell (No 063258) has no continuity. Please arrange to replace/repair the same.

Regards

Dgm mobile services
Telephone exchange
Kadri hills
Mangalore-575004
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Exide Industries — battery 12xl5l-b

 shekhar jindal on May 21, 2018
I have purchased one battery 12xl5l-b exide xplore with 24 months gurranty & 24 months warranty hsn code 85071000, sr. No. 2276, battery code m6g7u076489/6g72 from authorised dealer of exide batteries named united motor co., bharat nagar, ferozepur road, ludhiana vide inoice no.29530 dated 18/09/17. One week back my battery is fully discharged. I had given this battery to united motor co. For replacement as it is just 8 months old battery i gave my original bill so that battery can be replaced. Dealer says that we will check & charge this battery first you can come after 5-6 days. Yesterday after...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Exide Industries — exide battery having manufacturing default

 ambu kumari on May 19, 2018
With in 3 month exide battery having charging problem

I contact with dealer he said battery have manufacturing default, i should complain to company

I lodged compalint but no response is received from their side

They are saying it will take 72 hours to visit by engineer, after that the engineer will tell how much time it will take to correct the problem

First they sold battery having manufacturing default and if we complain they will take 72 hours to just visit at our place then engineer will tell how much time he need more to correct problem
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Exide Industries — mobile bike battery service

 Chirag1182 on May 16, 2018
I couldn't start my swift desire that carrie excuse bettry. I contacted your mobile bike bettry service of gurgaon branch on 15.5.18 at around ist 5 pm. I repeated the complaint after two hours and thrice today i. E 16.5.18. The mechanic is not responding to my calls. The complaint remained unattended till now. Is it really an emergency service launched by the exide? Will the complaint be ever attended?
M. K. Aggarwal, +91 [protected]...
Complaint comments  Read comments Complaint category Car Service Centers

Exide Industries — multiple cases of explosion of exide batteries

 08deepti01 on May 16, 2018
Since october 2017, we have received multiple lots of ep 42-12 vrla (Smf)
Batteries with puffed/bulged defects. For example, out of 496 batteries delivered on 24/02/18, 148 nos. Batteries found to be bulged/puffed beyond acceptable limit. The same was detected in our pdi (Pre-dispatch checks) and communicated to exide highlighting the risk of explosion and associated danger. We requested replacement of the puffed batteries but exide confirmed that the bulging/puffing was well within ‘exide allowable limits” and ruled out any performance / safety issues. Subsequently exide provided a written...
Complaint comments  Read comments Complaint category Products & Services

Exide Industries — complaint of battery

 rajput53 on May 15, 2018
Sir, i have purchased pulsar 150cc on 25-9-16, & exide battery which is under 18months of gurrante. After completing of 18th month, just on the starting of 19th it got faulty. So, i visited service centre, mayapuri, delhi they told to purchase new battery. But i am raising the complaint as which type of batteries are you making? They got faulty just after completion of gurrante period. So, i request you to give me new battery. My contact no is [protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Exide Industries — car exide battery

 Haridas2502a on May 15, 2018
Dear all

As per repeated follow up with exide customer care for replacing my under warranty car battery from the 8th may to till date, but till date there is no action taken from their end. Kindly take an action against exide and advise them to replace my vehicle battery asap.
Bill copy attached for your ready reference and necessary action please

Regards

Hari nair...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Exide Industries — poor performance of exide batteries

 prem shanker yaav on May 14, 2018
I have purchased two exide batteries from M/S SHARMA BATTERIES, RUDRAPUR DISTRICT USNAGAR, Uttarakhand on 25th Januaru, 2018.Initially the output of batteries were satisfactory. In the first week of May, 2018 when the light cuts were more frequent, the out put of batteries were very low.. On 10th May, 2018 batteries were deep discharged with almost zero out put. Complaint no. NUTA 00002937V634 was registered. A chap visited same day and charger was placed to charge the batteries. The charging of batteries is very poor and in the event of light cuts back last for an hours. The response of service...
Complaint comments  Read comments Complaint category Family & Relationships

Exide Industries — replacement policy of exide battery

 subirkundu1211968 on May 12, 2018
My exide battery serial number is a1l3c319871. This is exide max. I bought it from "the lokenath battery centre", 122/1, m. B. Road, nimta, kolkata : 49. (Dealer code: 12398) my battery gone dead. I want to buy a new one by replacing this. What is your replacing policy? Unfortunately i lost my invoice and the dealer doesn't help regarding this. He is offering me rs.1000.00 discount by replacing my battery. Then why shouldn't i go for amaron or other battery with a good replacement policy?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Exide Industries — not getting backup from battery

 Ram Nandan Yadav on May 11, 2018
We are not getting the backup after full charging and the battery is still under warranty. We are very suffering with this reason. Also we tried to contact the customer care of exide but we are unable to reach.
We are mentioning details of battery bellow:-
Purchase date:17-06-17
Battery type:feio-it500
Serial no. A3e7z002188 3e72

Regards,
R. N. Yadav
Contact:[protected]...
Complaint comments  Read comments Complaint category Family & Relationships

Exide Industries — battery explosion - no liability from company

 Aditi Gemini on May 2, 2018
Date of the incident - 02/05/2018
Exide battery for my inverter burst in my house and the acid spread all over the house, there were 3 people near the battery who thankfully did not get very hurt. When i called the customer service about the battery explosion even though the battery was in guarantee they said they can't do anything in case of battery explosion, they don't cover that. Something this serious should have some liability from the company and the users should be made aware of this before the purchase. If someone were severely injured because of this, there is no liability from...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Exide Industries — exide im 1500 a3k4c002528 battery not working dealer durga automobiles korba chhattisgarh

 maroot on Apr 24, 2018
Poor performance of battery since two months. reported to dealer and battery is taken by dealer on 17.03.2018 for complaint redressal but till date issue is not resolved.dealer told me that the exide industries refused to give warranty on the ground of poor maintenance.As a customer how can i deal with this situation please advice me. I cannot bear this type of treatment from either of the exide industries or the dealer. as a customer i want my issue resolved amicably with the commitment /promise given by the company in warranty. company can not make the customer to suffer due to any of the issue...
Complaint comments  Read comments Complaint category Home & Garden

Exide Industries — not getting support from last 15 days against exide ceil 850va/12v sine wave inverter

 Mantumohanty on Apr 24, 2018
Hi Team,
My Exide Ceil 850Va/12V Sine Wave Inverter was stop working on 8th Apr'18. Post that I connected Exide customer care on 9th Apr'18 ( Reference # NHRA00021845V503). Post that I continuously followed up with Customer care post that on 11th technician came and open all the spare parts told that some parts require to be replace and I ready to pay the cost for the same. He told that he will arrange the same within same day ( 11th Apr'18). But post that I followed with him n number of times (some time he even didn't responded). Post that I again followed with Exide customer care on 14th...
Complaint comments  Read comments Complaint category Appliances

Exide Industries — car battery replacement problem

 Nareshdhiman on Apr 23, 2018
I have purchased the exide car battery (Little champ) shiva motor pinjore district panchayath haryana 134102. Battery is not working. Shiva motor ask very bad service by exide company and please discuss the customer care. Date of purchase 25 april 2017. I will report on 20 april 2018. Customer care no [protected] not help. I call the customer care and shiva motor but both side nit help me. First time my strongly feedback the exide company your service is very bad...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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