[Resolved]  Exporters India — Unsolicited calls and Rude customer service person - Vipul -

Hello
Firstly I hope exportersindia has a system of resolving complaints. I say this because, IF I do not hear back a resolution, I am ready for taking this matter higher up.
I got a CALL TOday (however I have got many calls in past - and I have politely refused to call me back again) from one of your representatives who said his name was Vipul. I rejected the call first as I was having lunch. He called back straight back. I answered the phone thinking it might be an urgent call. When I answered he asked if it was me speaking. I without confirming said I had disconnected the call earlier and why is he calling back... From this time onwards, the person started becoming very rude, arrogant, and even harrassing. He said why should I havent called you again.. I said its harassment and have told not to call again... the thing very quickly got into a heated arguement (just in seconds).. i shouted at person to be intelligent and not to talk like this... he also shouted back saying i should not talk like this... the person went ahead and said to me that I am an ### and I am not a gentleman... when i said I will give a complaint, the person said do wheatever you can and I am waiting...
This was basically a communication where he kept on swearing at me.. the point is this is not CUSTOMER service and this is not how your employees can behave... I call it personal harassment and would be going ahead with a police complaint.
I want you to stop calling me for ANY PLANS straight away... I have told it 100 times but your people do not listen... this person actually was an ### and did not know how to speak..
After that I called him again to ask his employee id.. he refused and said will not give... 30 seconds later he called back and there was apparently a senior of him who spoke to me...the senior said his name was Maldeep Singh.. he was polite and apologised... My wife spoke to the senior...
The employee code given for vipul by maldeep was - 1036... maldeep employee code as given by him was 10216... the number he called us from is [protected]..
YOU CANNOT CALL ME AGAIN FOR ANY PLAN SALES... MY PHONE NUMBER IS [protected]... I WILL TERM IT AS HARASSMENT. I COPY OF THIS IS GOING TO LOCAL POLICE STATION AND DGFT..
A quick response against action taken against Vipul is solicited... Hope you are clear on this... if you require any information, PLEASE CALL back...ashish